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Archives

AWS/Amazon-Connect SME Resource in Atlanta
Work with the End customer and partners towards the solution architecture and deployment in the areas of Cloud Contact Center solutions . Understand the current business requirement and work toward a plan to implement and migrate the current on-premises contact center to Cloud.

* Interface with local Business Units to understand the current process and map with new systems’ requirements. Work with various stakeholders such as business, IT and plan for successful roll out

* Ability to work internally with the product, development and solution team

Experience and Qualifications:

1) End to end understanding of Contact Center as solution business process

2) Knowledge on cloud technologies and migration from on-premises to cloud Genesys Pure cloud

3) In-depth understanding of voice-telephony integration such as SIP, Gateway, Client infrastructure

4) Hands-on Knowledge on the implementation of Genesys Pure Cloud and/or Amazon Connect solution

5) Ability to build up & design business application/call flow/IVR

6) Ability to deploy and understand large complex projects

7) Desirable knowledge on unified communication: Microsoft Teams /Zoom

8) Total years of hands-on experience : 4 to 5 years (at least 2 years in end-to-end solution delivery)

9) Good customer communication and management skills

10) Certification on Genesys Pure Cloud.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Sr. Full Stack Developer
Sr. Full Stack Developer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Cloud Developer

Quals–

OVERVIEW

The position is for Cloud Developer with Air Lines and involves developing new functionality, implementing web services, building micro services, and performing API integration for a highly visible large enterprise application. The project is multi-year where the Developer will be actively coding, troubleshooting across all integration touchpoints; optimizing performance, resolving problems, and designing highly scalable enterprise application hosted on AWS cloud. The ideal candidate should have a strong background in serverless using javascript and experience with AWS Cloud technologies. Additionally, proficiency in AWS server technologies, including S3, Lambda, VPC, Route53, MSK, Kinesis, Aurora, RDS, and DynamoDB, is essential. As a Cloud Developer, you will play a crucial role in designing, developing, and maintaining our cloud applications, ensuring high performance, scalability, and reliability.

YOUR QUALIFICATIONS REQUIRED FOR THIS ROLE

Bachelor’s Degree in Computer Science, Information Systems, with 8+ years of relevant technical experience or Master s degree in Computer Science, Information Systems with 2+ years of technical experience.

8+ years experience in Java, J2EE, Python development experience is required.

Proven experience as a Full Stack Developer, with a strong focus on Java Spring and related technologies.

Hands-on experience with JPA and Hibernate for database integration.

Proficiency in OpenShift PaaS deployments.

Strong knowledge of AWS server technologies, including S3, Lambda, VPC, Route53, MSK, Kinesis, Aurora, RDS, and DynamoDB.

Must have familiarity and hands-on working experience with containerization and orchestration tools (e.g., Docker, Kubernetes).

Experience with front-end technologies such as HTML5, CSS3, JavaScript, and modern JavaScript frameworks (e.g., React, Angular, Vue.js).

Knowledge of CI/CD pipelines and DevOps practices.

Excellent problem-solving skills and the ability to work in a collaborative team environment.

Strong communication skills, both written and verbal.

Ability to work effectively in a fast-paced and dynamic environment.

Experience working with GitHub and/or GitLab, SonarQube, JUnit, Spring Boot

Skilled in writing, designing unit test cases using TDD and BDD methodologies.

Hands on experience of virtualizing services for test automation using tools such as Wire Mock, Mockito etc.

Hands on experience of working with continuous integration tools such Jenkins and Gitlab CI.

Experience using relational and object databases and web service development standards and practices, including RESTful APIs, micro-services, and services.

Experience working in an agile development environment using workload management tools like VersionOne/Agility

Designing, prototyping, and demonstrating new features and components of front-end and back-end to users to ensure compliance with requirements

Assisting in the design, implementation and optimization of related approaches, tools, and workflows

Maintaining current products/services and collaborating with other staff to ensure both functional and non-functional requirements are met

Collaborate with the designers and product managers to ensure that the code that is developed meets their vision.

Design the solution to meet functional and nonfunctional requirements

Align to Security/Compliance framework and controls requirements, leverage Security + Compliance as code accelerators and leverage controls automation

Own quality posture and write automated tests, ideally before writing code

Develop delivery pipelines and automated deployment scripts

Configure services, such as databases and monitoring

Fix problems from the development phase through the production phase, which requires being on call for production support

For SDEs to have such broad roles, they rely on cloud technologies to free them from many and sometimes all infrastructure tasks. In an ideal DevOps organization, the SDEs take on operations fully and are on pager duty for production problems

Squads might need SDEs with specialized skills, such as analytics or mobile. In those cases, use pair programming to spread the skills and cross skill the team.

Expert troubleshooting and deployment experience with strong understanding of transforming business and functional requirements into efficient technical solutions

Experience with system integrations, optimizing performance and data integrity

Strong technical and non-technical communication skills. Assures smooth flowing, timely transmission of critical information.

Excellent judgment and problem-solving skills; individual should be able to resolve urgent problems in a calm and quick manner and display a high degree of initiative and drive.

Be flexible and embrace challenges that are outside of your comfort zone

Hands on experience of creating test reports from automation test run using tools such as cucumber report, Extent report etc.

Experience with OpenShift , working knowledge of MQ

AWS Certification is a plus

DevOps and/or automation experience in code testing, building, and deployment a plus

Experience building computer software within the airline industry is a plus

Knowledge Linux operating systems a plus


WHAT WILL BE YOUR RESPONSIBILITIES IN THIS ROLE?

Develop amazingly efficient and effective software using Java, NodeJS, Python, Spring Boot, Microservices, APIs.

Enhance and maintain on prem and internal PAAS applications, and actively rework these to AWS along project timelines.

Help to design and implement serverless patterns from containerized applications.

Build industry standard APIs and help with establishing, consuming & routing calls, connectivity protocols and policy.

Design, develop and implement architecture patterns that are optimized for SLAs, reliability, and cost.

Look upstream and downstream to see around corners and anticipate future consequences for immediate technical choices.

Help to establish and grow a culture of software craftsmanship best practices, including TDD/BDD and Test Automation (both Unit and Integration), Continuous Integration, and Continuous Deployment.

Drive performance improvements including monitoring, detailed metrics, problems, trends, and costs, to determine solutions, required process changes, etc. that will make the function more efficient.

Ensure adherence to security standards and compliance with privacy rules and regulations early in the development.

Be aggressive to resolve and prevent technical debt.

Actively engage in Agile software development activities, including sprint planning, daily standups, and retrospectives, with an aim to continuously improve.

Collaborate frequently to share ideas and gain perspective. Communicate critical information in a clear and timely manner, listen to others, and seek clarification to confirm shared understanding.

Initiate and lead code reviews and continuous improvement efforts.

Create usable documentation/playbook(s)

Effectively analyze tradeoffs between usability and performance needs communicate these across the team.

Optimize pace and meet deadlines.

Administer product upgrades and patches.

Provide assistance and support other team members where required, including troubleshooting and maintenance of production systems/programs/applications.

24/7 On-call support rotation function is a component of this role.

WHAT ELSE?

Airline industry experience is good to have.

AWS/OpenShift and/or Java Distributed Technology certifications is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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E-Commerce Architect in Atlanta
Develop and implement the overall architecture for the company’s e-commerce platform, ensuring scalability, reliability, and security.

  • Define and maintain the technical roadmap for the e-commerce platform, aligning with business goals and emerging technologies.
  • Collaborate with product managers, developers, and stakeholders to design and deliver robust e-commerce solutions that meet business requirements.
  • Lead the integration of various systems and third-party services, including payment gateways, CRM, ERP, and analytics tools.
  • Continuously monitor and improve the performance of the e-commerce platform, identifying and addressing bottlenecks and inefficiencies.
  • Ensure that the e-commerce platform complies with industry standards and regulations, implementing best practices for security and data protection.
  • Provide technical guidance and mentorship to development teams, fostering a culture of innovation and excellence.
  • Documentation and Reporting: Create comprehensive technical documentation and regular reports on system performance, issues, and improvements.
  • Bachelor s or Master s degree in Computer Science, Information Technology, or a related field.
  • Experience in e-commerce architecture, with a proven track record of designing and implementing large-scale e-commerce solutions.
  • Proficiency in e-commerce platforms
  • Strong knowledge of web technologies (HTML, CSS, JavaScript, AJAX).
  • Experience with backend technologies (e.g., PHP, Python, Java, Node.js).
  • Familiarity with database management systems (e.g., MySQL, PostgreSQL, MongoDB).
  • Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud).
  • Experience with API design and integration.
  • Strong problem-solving abilities and attention to detail.
  • Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Experience with Agile/Scrum methodologies and project management tools. .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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UI Developer in Atlanta
8+ years of Experience
Advanced level development skills in HTML5, JS and CSS
Javascript versions ES2015/ES6 and Typescript a superset of ES2015
Node and NPM
Javascript frameworks
o AngularJS v12+
o Express JS
o jQuery

UI testing, E2E testing
o Jasmine
o Karma
o Protractor
o PhantomJS
o Jest
o Cypress

Application bundlers
o Webpack
o (optional) SystemJS

Task runners
o Grunt, Gulp, etc
CSS 3/Frameworks
o Bootstrap v3/v4
o Foundation CSS
o SaaS
Experience with deployment in cloud
Focus on Test Driven Development
o Quality forward development practices, with automation at forefront for continuous quality
o Performant sites focused on optimal time to interact for end consumers, and continuous focus on improvement of that
o Secure sites that adhere to best practices for information security
Proven ability to deliver responsive, mobile first front end experiences
Experience with the Adobe stack, with preferred experience in AEM
Experience with Agile working models, TDD, and enterprise security models
Ability to work in a fast paced technology environment, interacting with product owners, business analysts, testers and developers
Effectively maintain a customer centric focus, both internal, key stakeholders, and end customers with high levels of satisfaction

Desired Skillset
Ability to write, execute and visualize test results
Code organization and bundling for coherent packaging
UI Grids, Responsive Web Design, using Fi

Responsibilities:
Transforming business requirements into conceptual/logical application architectures
Determining feasibility & scalability of front-end solutions, interacting with business and product owners in order to define technical solutions for customer problems
Production issue triage, management, and prevention as needed
Technical definition and implementation for analytics, error logging/tracking, and other key functional customer interactions on Airline Website.
UI Design reviews for feasibility and impact analysis
Develop sustainable Accessibility compliant solutions
Technical debt resolutions, prevention & code reviews
Analysis and implementation of Performance/Stability/ Reliability initiatives
Research & Development of POCs & innovative new ideas for customer interactions -Assists in defining alternate solutions for the business problem.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Associate Service Desk Specialist

Responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness. ‘-Provides 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. -Monitors tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource. -Applies business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support. -Utilizes and maintains the helpdesk tracking software. -Manages follow-ups and hand-offs on behalf of the user

Quals–
0-2 years experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Database Administrator

One of the Renowned Airline Infrastructure & Operations is seeking multiple mid-level Oracle Database Administrators (DBA) to assist with the 2024 Exadata Workload Redistribution IT Risk Project. Beginning in mid-April the DBAs on-boarded for this project will be aligned with one of the 5 DevOps Squads and will have primary responsibility for coordination and implementation of database moves, either from Exadata to commodity hardware or from one Exadata machine to another. We plan to use primarily DataGuard for these moves, but some applications with very low tolerance for downtime may need to have replication temporarily set up via GoldenGate. Candidates should be comfortable working independently and possess strong organizational and both written and spoken communication skills. A qualified Oracle resource would have 3+ years of administration experience, specifically in deploying and troubleshooting Linux-based ASM, RDBMS, RAC, and Active DataGuard solutions with versions 11.2 and newer, and with 19c Oracle GoldenGate homogenous uni-directional replication using Classic Architecture. Experience with AWS RDS and EC2 is also a requirement for the participation in the DevOps Squad. This is a limited 9 month engagement for a specific funded project and is not intended as a contract-to-hire position. The resources will not be part of any on call rotation as they will be dedicated to this effort. These are intended to be off-shore resources and there is no requirement for travel. -Performs database recovery from logs, hot & cold backups, Export/Imports and Disaster Recovery. -Performs database creation decommissioning and database updates/migrations to a higher/lower version or cross platform migrations. Also involved in database, schema, and object refresh activities. -Monitors and reports existing database Instance, Database, Server activities for CPU, Memory, and Cach, logs performance, and recommends effective resource utilization/emergency recovery procedures
-Provides Escalation Level 2 Technical 24×7 support. -Performs Business Continuity/Disaster Recovery activities during Business Continuity Plan events. -Plans, schedules, and implements operating system software installs and patches (including 3rd party tools) using change management and release management processes.

Quals–
2-6 years of experience required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Developer – Salesforce

The Developer is responsible for the analysis, design, construction, testing, and implementation of business and technical information technology solutions through application of appropriate software development life cycle methodology. The scope for Developer (Core) is systems based on core technologies, while the scope for Developer (COTS) pertains to custom off the shelf systems. Developer (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Company’s terminology refers to Mobility and TPF. ‘-Constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. -Participates in standard business and technical information technology solution implementations, upgrades, enhancements, and conversions. -Uses appropriate tools to analyze, identify, and resolve business and/or technical problems. ‘-Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, knowledge engineering, industry expertise, or legacy evolution. -Interacts with the customer to gain an understanding of the business environment and technical context. -Validates scope, plans, and deliverables for assigned projects

Quals–

**Verify Persona under EDUCATION / PERSONA section below.**

2-6 years of experience required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Agile Scrum Master – Lead

-Leads and coaches the organization in its Scrum adoption. -Plans Scrum implementations within the organization. -Helps employees and stakeholders understand and enact Scrum and empirical product development. -Recommends change that increases the productivity of the Scrum Team. -Ensures the Product Owner knows how to arrange the Product Backlog to maximize value. -Facilitates Scrum events as requested or needed. -Coaches the Development Team in self-organization and cross-functionality

Quals–
**Verify Persona under EDUCATION / PERSONA section below.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Program Manager

The Program Manager defines the objectives and develops suitable strategies for the program. The career progression begins with assignments to formulate, organize, and monitor inter-connected projects and gradually shift towards assessing program performance in order to maximize ROI, controlling deadlines, budgets, etc. and evaluating project managers and other staff. ‘-Plans the delivery of the overall program and its activities in accordance with the mission and goals of the organization. -Develops an annual budget and operating plan to support the program. -Ensures that program activities operate within the policies and procedures of the organization. -Ensures that program activities comply with all relevant legislation and professional standards. -Oversees the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization. -Supervises program staff by providing direction, input, and feedback

-Coordinates the delivery of services among different program activities to increase efficiency. -Monitors and approves all budgeted program expenditures. ‘-Develops and implements long-term goals and objectives to achieve successful outcome of program. -Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement. -Interviews and selects well-qualified program staff. -Establishes and implements a performance management process for all program staff. -Ensures all staff members receive orientation and appropriate training in accordance with organizational standards. -Monitors cash flow projections. Manages all project funds according to established accounting policies and procedures.

Quals–

**Verify Persona under EDUCATION / PERSONA section below.**

2-6 years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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