Enabling digital &
process excellence

 

Reinventing, Optimizing and Accelerating Business Operations

We are the operations engine for industry disruptors; For established brands, we enable intelligent and agile operations to stay abreast of emerging competitors. We bring domain-centric, best-in-class digital capabilities that can be deployed at scale, with an optimal mix of “shoring” models. We are enabled by our Digital Knowledge Operations™️ framework which brings an automation-first approach to delivering agile, end-to-end digital business processes.

Intelligent Automation

Enabling Operations

Process Excellence

Our Vision

Simplify | Intelligent Delivery | Evolve

We aim to be strategic partners to our clients enabling them to deliver superior end customer experience. Our digital capabilities, deep domain knowledge, scalability and ability to evolve allow us to adapt our clients’ changing business models.

Solution Offerings

Digital Knowledge Operations™

Process Excellence and Intelligent Automation

Right Shoring and Talent Solutions

Services

Risk and Compliance

KYC Screening
Customer Due Diligence & Enhanced Due Diligence
Transaction Monitoring (L1 & L2)

Mortgage & Consumer Lending

Origination
Closing
Post-Closing
Servicing
Secondary Market

Cards & Deposits

Customer Onboarding
Client Servicing
Check Processing
Remittances
Cards Operations

Capital Markets

Investment Banking
Fund Accounting
M&A/Advisory
Asset Wealth Management

Finance & Accounting

Source to Pay
Vendor master set up
Invoice processing
Reconciliation
Payment maintenance
Record to Report
Journal posting
Management and statutory reporting

Customer Interaction Services

Inbound/Outbound voice operations
Email query management
Complaints management
Technology Services
Research & Analytics
Life & Annuities
Brokerage Services
Third Party Risk Management
Regulatory Compliance & Risk Reporting
Finance & Accounting
Customer Interaction Services
Technology Services
Research & Analytics

Market Segments

FinTechs & Digital Banks
Mortgage Lenders & Servicers
Regional & Community Banks
Investment & Asset Management Firms
Insurance Providers

Client Success Stories

We power our clients with agile deployment of talent and technology

Insights

Ideas to initiatives to outcomes – we embrace change and transformation to be the only constants

We are optimists who believe in a community

Come explore the endless possibilities at NLB Services to shape the future.

    Interested in joining us?












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