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Exploring different touchpoints across a range of consumer journeys has led to disruptors finding new ways to engage with the customers. They aim to create a highly engaging service experience. To this end, they use future-driven technologies like the Internet of Things (IoT) and Artificial Intelligence (AI). The strategy is trending[...]

When you hear the phrase “unproductive truck-roll,” it does not sound as sexy as say “autonomous cars,” I will be the first one to admit that. That, however, does not make this any less significant a problem worth solving for. In fact, the importance of service order truck-roll productivity is something[...]

It is not the technology itself that creates masters in the digital economy but the business models that are being built using this technology as the backbone. Most innovations at first appear promising, but only a few live long enough to dominate an industry. Netflix, Uber, and Airbnb are thriving examples of[...]

Supply chain management is an integral part of businesses and plays a key role in making or breaking an organization in today’s hyperconnected world. On the one hand, where supply chain management helps in reducing the operating costs and improving financial position, on the other, it boosts what is known as ‘customer[...]

In 2018 companies spent over $85 billion on corporate training programs that intend to propel employee productivity and close organizational skill-gaps. Business leaders allocated generous budgets towards learning & development programs with the profound belief that it will help foster learning, push productivity, and enhance employee satisfaction. However, less than[...]

Finding top talent today is harder than ever. Candidates today have a lot more say and power during the hiring process. In a candidate-driven market, jobseekers are not willing to throw their resumes to the wind and hope for the best or pick the first job that comes their way. In[...]

My previous blog on Advanced Security Analytics dwelled on a compelling business case for it. Please refer Making the case for Advanced Security Analytics This sequel goes a couple of levels deeper and discusses why such a platform is extremely potent in addressing holistic cyber security challenges in today’s highly[...]

IoT, with its web of connected devices, is spearheading a revolution in our analog world that is fundamentally shifting the way we engage with technology. From wearable devices and autonomous vehicles to industrial supply chains and connected machines, IoT is leaving an impact everywhere – on people, governments, and organizations of[...]

The year 2019 will go down in history as a landmark year for Digital Marketing, especially in the US. For the first time, digital ad spending will surpass traditional expenditure. According to eMarketer’s forecast published earlier this year, total digital ad spending in the US will grow by 19%, reaching US$[...]

In past few years, Digital Transformation (DT) is perhaps the most talked about topic in business aisles. It rightly brings the promise to revolutionise the future of business, of society, the way we live, work, interact etc. Global technology research firm IDC says that by 2020, 600 of the world’s[...]