Associate Service Desk Specialist

Responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness. '-Provides 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. -Monitors tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource. -Applies business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support. -Utilizes and maintains the helpdesk tracking software. -Manages follow-ups and hand-offs on behalf of the user

Quals--
0-2 years experience required


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.