Archives

Responsible for the accurate and timely retrieval and dissemination of non-revenue pass travel information to employees, retirees, and survivors. Provides customer service in a call center environment by retrieving information from online resources and interpreting the information and providing the appropriate response to the customer. Performs non-revenue travel updates and case notes in appropriate systems. Communicates effectively and efficiently with all levels of personnel. Examples of, but not limited to, functions performed: Manages information with high level of confidentiality. Communicates with all levels of employees, retirees, survivors, and vested employees. Completes cases within timeframes listed in service level agreements. Provide customer service via phone to active, inactive, retired, survivors involving non-revenue travel related issues. Respond to non-revenue pass travel emails from active, inactive, retired, and survivors. Utilize online chat functionality to provide non-revenue customer service. Other duties as assigned.

Quals–
College degree preferred or equivalent customer service experience. Should be highly proficient in verbal and written communication. Should be proficient in math and English grammar and be able to communicate intelligently over the telephone and through written correspondence. Must be able to type 35 WPM. Should exhibit good judgement and decision-making abilities, and the ability of work with minimal supervision. Should be well organized and must be a team player. Must be performing satisfactorily in present position. Effective oral and written communication skills necessary to interact with all levels of internal and external audiences. Ability to identify and evaluate customer inquiries and problems. Strong customer service focus. Ability to operate a PC in a Windows environment. Typing 35 WPM. Must be able to work in a confined office environment. Must be mentally/physically capable of handling stress and diffusing difficult call situations. Extended periods of sitting and talking on the telephone (70-85% of work time spent on telephone) and using computer. Wearing phone headset is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The IFS Supply Attendant is responsible for the warehousing and distribution of catering related materials within the IFS OBS logistics operation. Duties include, but are not limited to: data accuracy, packaging preservation, proper binning, issuing, receiving and shipping of material managed in the IFS OBS stores operation. Further responsibilities include, but are not limited to: responsible for the safe operation of mechanical and manual material handling equipment; responsible for safe operation of company vehicles. Practices safety – conscious behaviors in all operational processes and procedures.

Quals–
Must satisfactorily complete tests which are structured to determine ability to accomplish the essential functions of the job and the ability to accomplish assigned tasks. Must have a valid drivers license. Should possess the ability to meet deadlines with high productivity and accuracy. Prefer experience in warehousing and logistics. must be a team player with focus on customer service. Must be able to work a flexible schedule including weekends and holidays. Must be willing to work rotating shifts and weekends. Additionally, candidate must be able to read and write English and have a working knowledge of personal computers as well as experience with the following applications SAP, Fortigo, WebVision. Must be able to work well with others. Must be performing satisfactorily in present position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Fingerprint Technician will offer fingerprint for clients referred to Airline under the supervision of the Talent Engagement Manager. The technician will adhere to all of the approved fingerprinting protocols, as detailed. All documentation procedures shall be completed in line with Company’s rules and procedures, guaranteeing proper chain of custody protocols for all fingerprint samples taken, recorded, and transmitted for confirmation. Responsibilities: The Fingerprinting Technician position reports directly to the Talent Engagement Manager and partners with team members to achieve the various types of company required and FAA/DOT mandated fingerprinting recording. Specific functions, tasks, and requirements may vary or may be added depending upon the location, testing volume, and operational and program requirements. Job duties include but may not be limited to: Responsible for the accurate, timely, and efficient administration of company required and fingerprinting safety sensitive employees. Certify each fingerprint in accordance with the procedures established in the U.S. Department of Homeland Security (Client). Conduct pre-employment fingerprint for employees transferring into safety sensitive positions. Under limited situations, must be willing to conduct same-gender direct observations of fingerprint production as required by federal law. Fill out all required paperwork and logs associated with the clients fingerprint. Handle sensitive and confidential information. Follow and adhere to regulatory requirements when sanitizing drug testing area, as well as collecting and shipping specimens, to ensure safety of donor and collector, and avoid cross contamination. Serve as liaison to employees being fingerprinted including escorting/directing them to testing facility and educating/answering questions about the process and overall program. Report any notable information to circumstances to Company staff and/or management, including any behavioral problem that may arise. Ensure appropriate documentation of any instances requiring reports to supervisory staff.

Quals–
Must be able to perform essential functions of the job to accomplish testing services requirements. Prior customer service experience is preferred. Minimum of high school diploma/GED or equivalency required. Must maintain confidentiality. Requires a flexible schedule with the ability to work past business hours while changing work assignments, based on operational needs. Should have working knowledge of Microsoft Office products and ability to learn how to use other software as needed. Strong oral and written communication skills are desired. Should possess effective judgment and customer-service orientation necessary to instruct program participants, and contractors on policies, procedures, and systems. Must be reliable, self-motivated and able to meet productivity objectives whether working independently or in a team setting. Must demonstrate attention to details, organizational skills, and can comprehend federal and/or state regulated materials. Must be able to handle multiple tasks associated with providing testing services and to professionally respond to changing priorities, with minimum direct supervision. Ability to maintain professionalism always including dealing with difficult as well as sensitive situations such as direct observation collections. Requires coordinating and planning skills in order to develop and carry out testing service schedules in the respective company test sites. Physical Requirements: Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour Practice good safety habits Able to sit or stand for long periods Handles multiple tasks simultaneously and works in a production environment Other: Greet clients and treat them with respect as they present for fingerprinting Communicates effectively with all levels of staff Maintains composure while working under pressure Reflects good judgment at all times when determining what action to take when resolving problems Adheres to Companys core values, safety and compliance policies and procedures Keeps work area neat and clean Demonstrates strong interpersonal skills that foster a positive environment. Demonstrates flexibility and ability to adapt to change.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Supply Attendant, who will report to the warehouse manager, is responsible for warehousing and distribution of aircraft parts and related materials within logistics operation. Must be responsible for safe operation of mechanical and manual material handling equipment, and responsible for safe operation of the company vehicle. Duties include, but are not limited to: Accurate data entry into SAP Packaging goods Proper binning & issuing of materials from stock Inventory audits Monitor Preservation of certain Inventory Compliance to warehouse processes Courier driver Loading and unloading Inventory from trucks.

Quals–
Must have a valid driver’s license and pass a background check, and show ability to safely operate material handling equipment. Should possess the ability to meet deadlines with high productivity and accuracy. Prefer experience in warehousing and logistics. Must be a team player with focus on customer service. Must be able to work 40 hours per week, Monday thru Friday, day shift operation with the occasional flexibility to work on-call hours during evenings and weekends, if needed. Additionally, candidate must be able to read and write English and have some working knowledge of personal computers. Must be able to work well with others. Must be able to work in a safe manner and able to lift up to 80 lbs utilizing proper equipment or assistance. Must be performing satisfactorily in present position. NOTE: When evaluating applicants who meet the minimum qualifications, consideration will be given to, among other things, quality, quantity, recency and verifiability of training and experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Job Description: The Health & Welfare (H&W) Ask HR Specialist will serve as H&W Human Resources Service Delivery (HRSD) support to our benefits administrator, vendors and the business in order to align operational solutions with company requirements, goals, and objectives. Will be primarily focused on SAP transactions, integrations, reporting and dependent data. Will serve as an overall subject matter expert of health and welfare programs administered by company HR Services including all processes, procedures, and policies. Responsible for ensuring any data issues are handled appropriately by providing direction to various business partners as needed. Proactively educates employee on Air Lines policies and procedures as it pertains to the roles & responsibilities of the vendor and the attributes of the plans.

Quals–
Qualifications: 4 year college degree or equivalent study/ experience required Preferred minimum five years benefits or similar experience with demonstrated expertise in benefit operations and vendor management. Successful candidate must be a self-starter who takes full accountability for performance and requires minimum supervision. Must possess ability to effectively interact with a variety of individuals within the company, clients, carriers, and vendor organizations. Must possess the skills needed for accuracy and attention to detail. Must possess proficiency in Microsoft Office Suite specifically Excel and Access. Familiarity with ServiceNow technology preferred. Must possess time management skills, project management skills and organizational skills. Must be able to handle continually changing priorities in a fast paced work environment. Working under tight deadlines and time constraints is required. Must be able to handle highly confidential materials.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

This contractor role will assist the Global Events team to deliver event and team operations. This role may be extended for an additional 6 months (or more) if job performance meets/exceeds expectations. Summary of responsibilities (not comprehensive of all tasks): 25-50% of time – Support registration team for Customer and Employee signature events which could include: Daily data auditing Customer service communications (e.g., emails, phones) 50% of time Team Support Support Global Events team leadership with administrative tasks Global Events office operations Team Engagement support

Quals–
What you need to succeed (minimum qualifications): Minimum 2 years related work experience with attention to detail and deadlines and high business acumen needed as communications interface with high value customers This individual is a strong communicator who is detail oriented, proactive, highly organized and excels in fast-paced environments with changing deadlines and priorities. This position will be based in Atlanta and may require travel (up to 25%) throughout the assignment. Demonstrates ability to address complex issues in a clear, thoughtful manner and comes to a resolution quickly without jeopardizing the event Works collaboratively as a consensus builder in a complex environment Demonstrates ability to interact and work with all levels of the organization and across functions Strong attention to detail Ability to multitask and work on multiple complex projects to completion Proficiency on use of Microsoft office applications including Word, Excel and PowerPoint, etcdesign programs a plus Quick learner with the ability to grasp complex event technology platforms Embraces diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority High School diploma, GED or High School Equivalency What will give you a competitive edge (preferred qualifications): Bachelors degree from an accredited college or university with major course work in marketing, business administration, communications, or 2+ years of relevant corporate work experience preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Responsible for the handling, generation, and retention of Maintenance visit records. This includes the auditing, indexing, and imaging of visit paperwork for Aircraft that have been produced from Base maintenance. Maintain custody and security of the aircraft work package during the visit Process and record task card additions and deletions requested by maintenance or Planning Start work packages in EmpowerMX, update aircraft information in EMX after arrival Audit task cards, Non-Routine task cards and supporting Maintenance documents for completeness and adherence to published standards Coordinate and resolve issues with problem task cards in with maintenance Attach documents to task cards as required to facilitate maintenance Maintain task card accountability sheet and ensure all documents are accounted for prior to preflight and visit release. Print task cards and documents as required, create work packages for RON/RAD/LTO as needed Prep completed packages for shipping and entry in to records.

Quals–
Four year degree preferred but relevant engine or technical record experience is acceptable. Exceptional Microsoft Office and other computer skills required. Must have strong written and verbal communication skills as well as multi-task abilities, strong analytical skills, organization skills, and time- management skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Do you want to be a part of a team that builds learning experiences in an innovative way that helps people reskill, upskill and elevate their performance? The Learning Technology team has an exciting opportunity for a team member who can support the development and enhancements of our learning portal . centralized learning and development portal that offers people an opportunity to develop through various resources including virtual classes, workshops, podcasts, on demand videos and content that is provided from Harvard Business Publishing and other learning partners. This unique opportunity allows for a person to build out product pages on Portal that support these various offerings and continue to support the relationships with learning vendor partners that continually enhance our product offerings. Principle Duties and Responsibilities Reports to the Manager, Learning Technology and builds solid relationships with Global Talent Management team members to support L&D needs that live on learning portal. Overall responsibility for building and maintaining instructionally sound, easy-to-use product pages for the learning portal within the Sharepoint environment. Work with product owners, instructional designers, stakeholders, and managers to plan and manage product page development as it relates to the roadmap. Build product pages in Sharepoint that provide the best user experience possible within the technology and ensures the instructional quality is appropriate Works in partnership with a Visual Designer/Graphic Artist for graphic support that is on-brand Edit existing pages in Sharepoint for regular maintenance and product updates Curate instructional content from various sources (vendor-partners, web, LMS, etc) to support learning portal and other training deliveries Work in partnership with Corporate Communications to ensure adherence to styles, branding and standards and implementation of all new Sharepoint technology Ability to trouble shoot and resolve issues within the Sharepoint environment Work the Leader, Reporting and Metrics to provide timeline data from Sharepoint and other vendor completion data as requested Coordinate logistics and schedule of training vendors and partners for proper workshop and class arrangements Work with the Program Manager, Learning Technology for any new vendor or technology integrations on the roadmap

Quals–
Knowledge, Skills, and Abilities Required Able to handle multiple projects with minimal supervision Proficient knowledge of industry accepted Instructional Design methodology Skills in developing within the Sharepoint platform and success in developing innovative web-based user experiences Strong written and verbal communication skills, proper use of grammar, editing & proofing skills, including the ability to present in front of large internal and external audiences Proficiency in the following skills is also required: project management, consensus building, ability to work cross-enterprise, and MS Office/Teams Fully competent in optimizing own workload, demonstrating openness and self-confidence, driving customer-based business strategies, demonstrates eagerness to learn and seeks out feedback, understands the organization, partners well, works to achieve the best results, accepts and builds accountability, uses judgment and common sense, adopts systems thinking, demonstrates emotional intelligence. Demonstrates developing ability in enhancing and sustaining the performance of others and the team. Demonstrates organizational values of integrity, respect for people, diversity appreciation, innovation, adherence to ethical standards, challenging the status quo, excellence in performance, innovation, teamwork, continuous improvement, and commitment to shareholder value creation. Must be performing satisfactorily in current position

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

“OBJECTIVE Accurately monitor and schedule payments for Company Vacations vendors ensuring payments are received in a timely manner. ESSENTIAL FUNCTIONS 1. Verify vendor cost and terms against contracts and schedule payments. 2. Work with the appropriate internal departments to ensure proper documentation is provided for vendor bills. 3. Generate invoices and research/accept names for payment. 4. Maintain accurate records and filing system. 5. Generate, maintain and distribute reports pertaining to assigned responsibilities. 6. Comply with all corporate and departmental policies/procedures and applicable governmental regulations. 7. Other duties and responsibilities as assigned, which may include cross-utilization within the department or with other departments. OTHER DUTIES 1. Attend and participate in meetings that pertain to assigned responsibilities. 2. Ability to lift up to 30 pounds. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CORE COMPETENCIES Strong mathematical aptitude and 10-key skills required. Must have the ability to work independently and possess strong communication, problem-solving, and organizational skills. WORK ENVIRONMENT DLV Corporate Headquarters, Atlanta GA POSITION TYPE/STANDARD SCHEDULE Full-Time or Part-time Occasional evening, weekend and Holidays may be required as job duties demand. TRAVEL n/a”

Quals–
*** MANDATORY ASSESSMENT *** PLEASE FIND UNDER JOB DOCUMENTS, HAVE CANDIDATE COMPLETE, AND UPLOAD WITH RESUME “MINIMUM REQUIRED EDUCATION & EXPERIENCE High School diploma or general education degree (GED) required One year certificate from a college or technical school; or equivalent work experience; or equivalent combination of education and experience One year of accounts payable experience preferred One year of travel industry experience preferred Knowledge of DLV Inc.s programs, policies, procedures and reservations systems preferred Knowledge of the PC including MS Word and Excel preferred 10-key skills required Knowledge of foreign currency desired Grade Level of Decision Making/Knowledge Skill Level/Competencies Additional Education/Experience DV1* (B) Short-term impact/Minimal complexity in decision-making/Resolves routine questions and problems, and refers more complex issues to higher levels/Base line knowledge level/Is trained on fundamental concepts, practices and procedures/Often considered entry-level to the job family/Works under direct supervision and generally follows standard/defined procedures to accomplish assigned tasks/May provide some recommendations within scope HS diploma required Base line skill level and experience + 1 year of accounts payable experience preferred. + 1 year of travel industry experience preferred. + Strong mathematical aptitude and 10-key skills required”

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

“MINIMUM REQUIRED EDUCATION & EXPERIENCE High School diploma or general education degree (GED) required One year certificate from a college or technical school; or equivalent work experience; or equivalent combination of education and experience One year of accounts payable experience preferred One year of travel industry experience preferred Knowledge of DLV Inc.s programs, policies, procedures and reservations systems preferred Knowledge of the PC including MS Word and Excel preferred 10-key skills required Knowledge of foreign currency desired Grade Level of Decision Making/Knowledge Skill Level/Competencies Additional Education/Experience DV1* (B) Short-term impact/Minimal complexity in decision-making/Resolves routine questions and problems, and refers more complex issues to higher levels/Base line knowledge level/Is trained on fundamental concepts, practices and procedures/Often considered entry-level to the job family/Works under direct supervision and generally follows standard/defined procedures to accomplish assigned tasks/May provide some recommendations within scope HS diploma required Base line skill level and experience + 1 year of accounts payable experience preferred. + 1 year of travel industry experience preferred. + Strong mathematical aptitude and 10-key skills required”

Quals–
“MINIMUM REQUIRED EDUCATION & EXPERIENCE High School diploma or general education degree (GED) required One year certificate from a college or technical school; or equivalent work experience; or equivalent combination of education and experience One year of accounts payable experience preferred One year of travel industry experience preferred Knowledge of DLV Inc.s programs, policies, procedures and reservations systems preferred Knowledge of the PC including MS Word and Excel preferred 10-key skills required Knowledge of foreign currency desired Grade Level of Decision Making/Knowledge Skill Level/Competencies Additional Education/Experience DV1* (B) Short-term impact/Minimal complexity in decision-making/Resolves routine questions and problems, and refers more complex issues to higher levels/Base line knowledge level/Is trained on fundamental concepts, practices and procedures/Often considered entry-level to the job family/Works under direct supervision and generally follows standard/defined procedures to accomplish assigned tasks/May provide some recommendations within scope HS diploma required Base line skill level and experience + 1 year of accounts payable experience preferred. + 1 year of travel industry experience preferred. + Strong mathematical aptitude and 10-key skills required”

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.