Archives

The Salesforce Marketing Cloud Administrator will be responsible for the conceptual, logical, and physical design of Marketing Cloud product enhancements, including data transformation, automation, and integration. The administrator will be actively involved in scoping and design sessions with business teams to understand business processes and how to improve them on the Salesforce Marketing Cloud platform. This role will actively lead solution design, guide testing strategy, and ensure quality throughout the product development lifecycle. The administrator should have general experience with Sales Cloud, expert experience with Marketing Cloud, and be apprised of the evolving technology stack of the Salesforce platform to create innovative solutions that meets and enhances business process needs.

Job Description

Strategy & Planning

o Being well versed in the strategic direction set by the Sales Innovation team and ensures that it is implemented in the architecture of Marketing Cloud products

o Collaborate with leaders on development of internal product roadmap to align with overarching Salesforce Platform strategic goals

Development & Delivery

o Design, lead and facilitate workshops with key stakeholders to obtain feedback and transform insights into visions, frameworks, and concepts

o Develop and deliver innovative solutions, including solution concepts, to key decision makers which address their issues and needs to drive business value

o Own capital and operational project management in coordination with internal and external stakeholders ensuring timeline and deliverables are met

Leadership & Training

o Act as a consultant, reviewing solutions built on and/or integrated with Marketing Cloud and recommend improvements

o Act as a release manager, approving configuration and coded items to be deployed on the Salesforce platform

o Promote a spirit of business enablement by training fellow colleagues to utilize Salesforce tools and processes more effectively

Innovation & Professional Development

o Continually keep abreast of emerging and best-in-class user experiences and maintain understanding of the capabilities of the Salesforce platform

o Collaborate with colleagues and customers to create innovative prototypes and proofs of concept

Quals–

What will give you a competitive edge (Preferred Qualifications)

Bachelor’s degree in relevant field

Salesforce Marketing Cloud certification

Salesforce Admin certification

Certified Scrum Product Owner certification

Understanding of AWS cloud technology platform and services

Knowledge of Agile development principles

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Reports directly to the Manager Corporate Compliance and Quality. Practices safety conscious behaviors in all operational processes and procedures. Performs de/anti-icing event quality assessments at stations facilities at domestic locations — and/or client locations as designated by leadership — in support of the de/anti-icing event assessment type assigned to the Stations Quality team. Assessment types include de/anti-icing events and applicable proficiency checks. Identifies and tracks escapes using a quality database. Assists operational areas with the development of corrective action plans and/or approves such plans. Performs follow-up audits, and verifies implementation of corrective actions by operational areas. Communicates company policies and procedures, industry standards, Federal Aviation Regulations, and Imparts quality expertise to internal and external customers. Completes collateral duties that may include project management, data management and analysis.

Quals–

Five (5) years operational experience in an area directly related to airline functional areas (such as Flight Operations, Technical Operations, In-Flight Service, Flight Control, Airport Customer Service, and Corporate Security). Extensive experience leading quality oversight of aviation related operations, with emphasis on de/anti-icing. Experience making independent decisions with minimal oversight that result in quality outcomes. Experience collaborating with internal and external quality customers to drive safety and improvement of performance. Travel domestically 75% or higher required. Manage project execution and follow up, monitor and manage information, balance multiple priorities, work under pressure, and meet deadlines and objectives. Data analysis and data driven decision making experience. Conduct on-site audits in potentially hazardous operational environments such as during active de/anti-icing events.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The DMS Logistics Specialist will help coordinate international and domestic shipping. Oversee teardown activities from operational sites where DMS performs business operations to repair vendors & the DMS warehouse. The successful candidate will be highly motivated comfortable engaging others, driving action, updating system transactions, coordinating efforts and effectively communicating requirements and status. The successful candidate will be comfortable working in a dynamic, fast moving work environment with changing priorities being tracked at a detailed level. Coordinate projects involving logistics movements of parts by truck, air, and ocean Track support equipment between sites Report status of parts movements Perform shipment reconciliations Perform system transactions & review data for completeness and accuracy Responsible for performing a wide range of tasks in support of international trade compliance. The position requires use of SAP, MS Excel, Word, Outlook, SNAP-R, ACE and screening tools. Screen business partners and visitors. Prepare shipping packets and complete all required paperwork for internal and external compliance (BOLs, labels, pick tickets and checklists). Maintain recordkeeping requirements for international shipping. Ship goods and verify items against import/export requirements, where applicable Coordinate with transportation companies to plan, schedule and manage import and export shipments. Converting all paper records to digital records. Assist in the writing of procedures, work instructions, forms, and training documents for ITC. Any other duties assigned as determined by the Director of Quality or Global Transportation Program Manager.

Quals–
Minimum of 5 years relevant experience. Bachelors degree preferred in Materials Management, Trade Compliance Certification, or related field. Prior experience with import & export clearance procedures, & dangerous goods preferred. Candidate should have The ability to be extremely organized, detail oriented, solve problems and be a self-starter. Ability to work under fast paced environment and prioritize objectives. Ability to properly classify products with HTS and ECCN. Willingness to travel as required. Excellent communication skills both verbal & written. TOC badge required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Learning Designer (LD) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, job aids, and other learning deliverables for all areas of Airline Client and Cargo operations. The LD creates deliverables for all phases of the course creation lifecycle including analysis documents, design documents, storyboards, and final learning deliverables that align to the overall business goals. The LD collaborates effectively with peers, leaders, and business partners to translate business requirements into learning requirements and project scope, build learning solutions that align to desired outcomes, and ensure learning deliverables meet and exceed company’s quality standards. Ability to utilize design tools in order to create interactive training. Here are some of the duties Instructional Designers can be expected to perform: Define and document learning objectives. Conduct research and collaborate with subject experts. Create instructional material: courses, curriculum, student guides or training manuals. Design content to optimize learning. Generate the layout of the learning supports. Redesign content to ensure it matches the learners needs. Create visual, audio and interactive learning tools.

Quals–
Candidate must have at least 5 years of experience using learning experience platforms (Articulate, Captivate, etc.) Experience conducting learning needs analysis Experience leading project teams and providing individual-level support Knowledge of Learning Experience Platforms Advanced knowledge of Microsoft Office PowerPoint, Excel, Word, and Outlook.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Fingerprint Technician will offer fingerprint for clients referred to renowned Airline under the supervision of the Talent Engagement Manager. The technician will adhere to all of the approved fingerprinting protocols, as detailed. All documentation procedures shall be completed in line with Airline’s rules and procedures, guaranteeing proper chain of custody protocols for all fingerprint samples taken, recorded, and transmitted for confirmation. Responsibilities: The Talent Acquisition Coordinator position reports directly to the Talent Engagement Manager and partners with team members to achieve the various types of company required and FAA/DOT mandated fingerprinting recording. Specific functions, tasks, and requirements may vary for the Coordinator or may be added depending upon the location, testing volume, and operational and program requirements. Job duties include but may not be limited to: Responsible for the accurate, timely, and efficient administration of company required and fingerprinting safety sensitive employees. Certify each fingerprint in accordance with the procedures established in the U.S. Department of Homeland Security (Client). Conduct pre-employment fingerprint for employees transferring into safety sensitive positions. Under limited situations, must be willing to conduct same-gender direct observations of fingerprint production as required by federal law. Fill out all required paperwork and logs associated with the clients fingerprint. Handle sensitive and confidential information. Follow and adhere to regulatory requirements when sanitizing drug testing area, as well as collecting and shipping specimens, to ensure safety of donor and collector, and avoid cross contamination. Serve as liaison to employees being fingerprinted including escorting/directing them to testing facility and educating/answering questions about the process and overall program. Report any notable information to circumstances to Airline staff and/or management, including any behavioral problem that may arise. Ensure appropriate documentation of any instances requiring reports to supervisory staff.

Quals–
Must be able to perform essential functions of the job to accomplish testing services requirements. Prior customer service experience is preferred. Minimum of high school diploma/GED or equivalency required. Must maintain confidentiality. Requires a flexible schedule with the ability to work past business hours while changing work assignments, based on operational needs. Should have working knowledge of Microsoft Office products and ability to learn how to use other software as needed. Strong oral and written communication skills are desired. Should possess effective judgment and customer-service orientation necessary to instruct program participants, and contractors on policies, procedures, and systems. Must be reliable, self-motivated and able to meet productivity objectives whether working independently or in a team setting. Must demonstrate attention to details, organizational skills, and can comprehend federal and/or state regulated materials. Must be able to handle multiple tasks associated with providing testing services and to professionally respond to changing priorities, with minimum direct supervision. Ability to maintain professionalism always including dealing with difficult as well as sensitive situations such as direct observation collections. Requires coordinating and planning skills in order to develop and carry out testing service schedules in the respective Airline test sites. Physical Requirements: Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour Practice good safety habits Able to sit or stand for long periods Handles multiple tasks simultaneously and works in a production environment Other: Greet clients and treat them with respect as they present for fingerprinting Communicates effectively with all levels of staff Maintains composure while working under pressure Reflects good judgment at all times when determining what action to take when resolving problems Adheres to company’s core values, safety and compliance policies and procedures Keeps work area neat and clean Demonstrates strong interpersonal skills that foster a positive environment. Demonstrates flexibility and ability to adapt to change.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

One of the renowned Airline Communication team is seeking a Platforms Operations Coordinator who is passionate about site presentation, governance, process and building author relationships. This professional will support the upkeep and development of multiple sites and pages across Airlines intranet, company domain. As part of the Platforms & Content Strategy team, the work will align with overall team priorities while balancing whats needed by the site owners and authors. This person will report to the Senior Manager of Corporate Communications Platforms. Manage author requests including tracking, author permissions, troubleshooting, and executing solutions sometimes with urgency Review and post content from internal clients Assist with corporate and divisional intranet websites within branding standards Help maintain Author Hub including site governance to preserve consistency across 1K+ authors Collaborate daily with team members to ensure alignment across site projects Support testing of new or updated platform-related technologies Maintain consistency across internal websites Offer recommendations on how to improve any digital platforms, especially those managed by Corporate Communications and Employee Communications Project and task management Participate in continuous growth and learning around tools used, tools available, content operations, industry standards, industry innovations, and content management Participate in after-hours on-call support including publishing to external site, Airline News Hub

Quals–
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) A minimum of 1-2 years of experience in the field of digital production, communications or marketing SharePoint Online and HTML experience Understanding of the digital landscape and trends Inquisitive nature and a passion for learning Be able to navigate a highly-matrixed, complex organization, develop strong peer relationships and challenge the status quo while driving alignment Be highly responsible, team-oriented, collaborative Bring creativity, innovation, industry knowledge and team priorities to every assignment and be able to identify opportunities to use data to improve our work Thrive in a fast-paced environment with the ability to readily adjust to changing workload and priorities WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) Experience with Corporate Communications, Marketing or Internal Communications Adobe Analytics experience Sail Point or SSGM experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Responsible for purchasing and negotiating materials, equipment, and supplies from vendors. Evaluates vendor quotes and services to determine most desirable suppliers.

Quals–
8+ years

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Support required from contractors will include: Fielding phone calls and emails from internal customers, data entry and updates in scheduling systems, and partner with current Centralized Services team and Sedgwick to ensure FMLA policy and procedure adherence.

Quals–
High school diploma or equivalent Ability to maintain excellent customer service skills and demonstrates a high level of professionalism towards all customers Written, verbal, and interpersonal communication skills with the ability to manage sensitive and confidential situations with empathy and professionalism Must be willing work a varied schedule that includes evenings nights weekends and holidays Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal customers Role requires candidates to have computer skills and comfort with navigating web-based and airline specific software applications, email, instant messaging, and internet searches. A passion for serving the needs of others. Excellent dependability, the ability to handle stressful situations, flexibility in a fast-paced environment, and the ability to learn and react quickly. Previous HR and/or benefits/leave experience preferred”

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. ‘-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. ‘-Ties workflow to schedule
-Accurately documents solutions related to complex issues
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
-Builds positive relationships with customers
-Ability to use a ladder.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.