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Enterprise Project Manager
Responsibilities:
Prioritizing, overseeing, and managing a diverse set of customer data use cases set forth by the enterprise.
Driving the Customer Data Platform strategy, ensuring alignment with enterprise-wide objectives.
Create, maintain, and track project plans and schedules, resource estimates, and roadblocks throughout the life of the project.
Apply project management tools and techniques to manage changes in project scope, schedule, and costs.
Facilitating cross-departmental coordination and communication for smooth project execution.
Monitoring and tracking project progress, addressing any issues or delays.
Implementing project risk management strategies to mitigate potential obstacles.
Keeping abreast of the latest developments in customer data platform technologies.
Reviewing and improving project management methodologies and processes as needed.
Coordinate with IT, data teams, and other relevant departments to ensure smooth implementation and operation.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
Proven experience in project management, ideally in a data-driven environment.
Strong technical aptitude, particularly with customer data management.
Exceptional organizational and leadership skills.
Excellent problem-solving capabilities.
Proficient in project management software and tools.
Experience in working in Digital, Ecommerce, Marketing, or Loyalty organizations.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
PMP certification or similar credentials.
Prior experience with enterprise Project Management tools such as Adobe Workfront, JIRA, etc.
Prior experience with Adobe Experience Platform or equivalent platforms.
Experience in a large enterprise or Fortune 500 company.

This role will report to the General Manager of Digital Transformation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Supply Attendant – TOC

**SIDA REQUIRED** This is for DTW LOCATION. Shift Schedule Required: 1500-2330 (3:00 PM – 11:30 PM) on Sunday – Thursday, with Friday and Saturday off.

As a Supply Attendant, you will have responsibility for carrying out the normal day to day activities associated with the warehousing and distribution of parts in support of maintenance activities. All operational activities will be performed in accordance with FAA, DOT, and Company procedures and policies, some of which include the handling of HAZMAT, maintaining shelf life, static sensitive parts, as well as, other aircraft part requirements. The Supply Attendant is responsible for the effective communication with Materiel Management personnel as well as Maintenance personnel. Further responsibilities include, but are not limited to: Routine duties include, but are not limited to, parts ordering, receiving, binning, shipping, packaging, maintaining inventory control and integrity. Inventory control and integrity includes processing parts changes, managing appropriate inventory levels, managing allocation, and maintaining a neat and orderly operation. Practices safety-conscious behaviors in all operational processes and procedures.

Quals–
(Minimum qualifications) Must currently serve in the role as Supply Attendant or have previous experience Be at least 18 years of age Be able to pass an extensive background check and drug test Be authorized to work in the US Have the ability to work a flexible schedule including weekends and holidays (preferred qualifications) Must be able to work efficiently and be self-motivated with little or no supervision Desired experience in warehousing and parts distribution Knowledge of SAP functionality preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Business Analyst III
Key responsibilities include:

– Coordinating with multiple Detla divisions and the third-party vendor to address system related issues realted to performance, bugs, and related trouble-shooting
– Actively participating in weekly vendor support calls
– Partnering with operational safety leaders to assess and maintain system functionality and relevancy
– Liaising with IT regarding system interfaces (HR and User feeds, Crew feeds, flight information, logbooks, AWS/EDW issues, etc)
– Providing timely responses to internal support requests including:
User role and/or permission modifications, role auto-assignment definitions and rules, user activation/deactivation
– Workflow trouble-shooting, Configuration management (i.e. email templates, site drop down lists, taxonomy)
– System performance or bug support issues
– Effectively communicating system deficiencies and requirements to the third-party vendor
– Reporting and managing manually-assigned roles for employees, partners and vendors, including peridically auditing roles and users to ensure compliance with internal security requirements
– Participating in user testing on new releases as required
– Proactively communicting with the Manager, SMS & ASAP on all system-related issues
– Practice safey concious behaviors in all aspects of operational processes and procedures.

Job Qualifications:
To be successful in this position, the candidate must possess a strong background/experience with:
Computer systems administration
Database usage and administration
Manipulating large data sets
Microsoft Excel and Microsoft Access
Troubleshooting and problem solving technical/systems issues

In addition, the candidate must have:
The ability to understand complex systems and workflows
+ Good verbal and written communication skills
Strong problem-solving skills (ability to navigate and work through many unknowns)
Good project management skills
Curiosity, desire to learn, spirit of continuous improvement
Customer Support attitude:
– Ability to work with ongoing, daily customer issues and requests
– Ability to prioritizing customer response above other job duties same-day response to requests
– Ability to occasionally work at late-night or weekend hours
Self-starter/self-directed capabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Business Analyst III

Support divisional and cross-divisional Safety Risk Management (SRM) activity to ensure all elements are addressed and doumented in accordance with company SMS policy
Lead cross-divisional SRM as needed
Develop, implement and maintain a system to track SRM activity across the company to ensure quality and timeliness of SRM activity as key part of effective risk and change management
Collect, analyze, and present cross-divisional SMS data/trends to SMS leadership
Partner with the Program Manager, SMS and the Manager, Safety Assurance to develop and maintain a Corporate SMS dashboard to monitor the health of SMS
Maintain reporting & presentation materials, including but not limited to MPR, SRT, ISRT
Provide support and training associated with RiskNet
Maintain Corporate SMS Safety Promotion media, including but not limited to the SMS Portal, and ensure all information and links remain current
Collaborate with the Program Manager, SMS to develop, implement, and maintain a system for coordinating and tracking all revisions to the comany SMS Manual (DSMS) and corporate and divisional SMS SOPs
Support Program Manager, SMS in oversight of company’s Hazard Reporting Program by processing reports and assigning to investigators as needed, tracking and presenting data/trends to Corporate SMS leadership
Create and update SMS and ASAP SOPs as necessary
Practice safey concious behaviors in all aspects of operational processes and procedures

Quals–
Sound knowledge of safety management principles and practices are required
Strong analytical skills are required
Previous experience in a safety-related field is required
Bachelors degree or equivalent experience in aviation management, aviation safety or related field
Broad airline operational knowledge
Strong oral and written communication skills as well as the ability to create and deliver professional presentations to large audiences including leadership
Must possess a strong command for company’s core values of honesty, integrity, respect, perseverance, and servant leadership
Must be able to work successfully across business units
Familiarity with Federal Aviation Regulations, specifically 14 CFR 5, (SMS)
Accuracy and thoroughness in performing work assignments
Able to manage project execution and follow up, monitor, and manage information, balance multiple priorities while meeting deadlines and objectives

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Professional Project Manager I

Flight Attendant Hiring Team Evaluator (Contractor) Remote Position

How Youll Help Us Keep Climbing (Overview & Key Responsibilities)

In-Flight Service (IFS) is seeking candidates with past flight attendant experience or an In-Flight Service support role, to support our mission to hire our next generation of flight attendants. This role will support the flight attendant hiring team by evaluating candidates responses to virtual interviews, using structured scoring guidelines. Successful team members will evaluate all candidates consistently, fairly, and inclusively, while maintaining Airline high standards for quality and professionalism.

This position is remote (no travel or onsite work is required) and your work schedule will be flexible within a committed number of hours per day/week. All work will be conducted within a collaborative and supportive team environment.

Summary of Responsibilities

Evaluate candidate responses to virtual (recorded) video interviews:

o Receive a predetermined number of candidate interviews to evaluate per day, to be completed on your own time, provided that all assigned evaluations are submitted prior to the next day

o Access the online interview system to view and complete assigned interview evaluations

o View candidate recorded video responses to structured behavioral interview questions

o Record (type) notes to capture key elements of candidates interview responses

o Assign scores to candidates responses to each question, using a structured (1-5) rating scale and behavioral scoring guidelines

o Review scoring of each candidate for accuracy and completeness, and submit the evaluation

Attend an initial virtual or possible in-person training event to learn best practices for conducting effective and inclusive interview evaluations, followed by on-the-job training before independently evaluating candidates

Attend periodic in-person team scoring calibration workshops and receive periodic individual feedback and coaching on your candidate evaluations

Interact frequently with flight attendant hiring team leaders, coordinators, schedulers, and fellow evaluators to ensure an efficient and effective hiring process

Uphold all Airline hiring policies, confidentiality of sensitive applicant information, and legal compliance guidelines

Quals–
What You Need to Succeed (Minimum Qualifications)

Embraces diverse people, thinking, and styles.

Consistently makes safety and security, of self and others, the priority.

Former employee (Flight Attendant, IFS leader, or HR preferred) in good standing at time of departure from company.

Possesses in-depth knowledge of the Flight Attendant position, including responsibilities, work environment, professional expectations, and standards of behavior. Embraces Airline culture and core values (Rules of the Road).

Possesses basic computer skills (e.g., navigating websites and using web-based apps). Able to consistently access the internet with a strong, stable internet connection.

Able to commit to working between 30-40 hours per week.

What Will Give You a Competitive Edge (Preferred Qualifications)

Previous recruiting, hiring, interviewing, or human resources experience.

Previous Flight Attendant experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Business Analyst ll

The Salesforce Marketing Cloud Administrator will be responsible for the conceptual, logical, and physical design of Marketing Cloud product enhancements, including data transformation, automation, and integration. The administrator will be actively involved in scoping and design sessions with business teams to understand business processes and how to improve them on the Salesforce Marketing Cloud platform. This role will actively lead solution design, guide testing strategy, and ensure quality throughout the product development lifecycle. The administrator should have general experience with Sales Cloud, expert experience with Marketing Cloud, and be apprised of the evolving technology stack of the Salesforce platform to create innovative solutions that meets and enhances business process needs.
Job Description
Strategy & Planning
o Being well versed in the strategic direction set by the Sales Innovation team and ensures that it is implemented in the architecture of Marketing Cloud products
o Collaborate with leaders on development of internal product roadmap to align with overarching Salesforce Platform strategic goals
Development & Delivery
o Design, lead and facilitate workshops with key stakeholders to obtain feedback and transform insights into visions, frameworks, and concepts
o Develop and deliver innovative solutions, including solution concepts, to key decision makers which address their issues and needs to drive business value
o Own capital and operational project management in coordination with internal and external stakeholders ensuring timeline and deliverables are met
Leadership & Training
o Act as a consultant, reviewing solutions built on and/or integrated with Marketing Cloud and recommend improvements
o Act as a release manager, approving configuration and coded items to be deployed on the Salesforce platform
o Promote a spirit of business enablement by training fellow colleagues to utilize Salesforce tools and processes more effectively
Innovation & Professional Development
o Continually keep abreast of emerging and best-in-class user experiences and maintain understanding of the capabilities of the Salesforce platform
o Collaborate with colleagues and customers to create innovative prototypes and proofs of concept

Quals–
What will give you a competitive edge (Preferred Qualifications)
Bachelor’s degree in relevant field
Salesforce Marketing Cloud certification
Salesforce Admin certification
Certified Scrum Product Owner certification
Understanding of AWS cloud technology platform and services
Knowledge of Agile development principles

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Sr Corp Quality Auditor I

Reports directly to the Manager Corporate Compliance and Quality. Practices safety conscious behaviors in all operational processes and procedures. Performs de/anti-icing event quality assessments at stations facilities at domestic locations — and/or client locations as designated by leadership — in support of the de/anti-icing event assessment type assigned to the Stations Quality team. Assessment types include de/anti-icing events and applicable proficiency checks. Identifies and tracks escapes using a quality database. Assists operational areas with the development of corrective action plans and/or approves such plans. Performs follow-up audits, and verifies implementation of corrective actions by operational areas. Communicates company policies and procedures, industry standards, Federal Aviation Regulations, and Imparts quality expertise to internal and external customers. Completes collateral duties that may include project management, data management and analysis.

Quals–
Five (5) years operational experience in an area directly related to airline functional areas (such as Flight Operations, Technical Operations, In-Flight Service, Flight Control, Airport Customer Service, and Corporate Security). Extensive experience leading quality oversight of aviation related operations, with emphasis on de/anti-icing. Experience making independent decisions with minimal oversight that result in quality outcomes. Experience collaborating with internal and external quality customers to drive safety and improvement of performance. Travel domestically 75% or higher required. Manage project execution and follow up, monitor and manage information, balance multiple priorities, work under pressure, and meet deadlines and objectives. Data analysis and data driven decision making experience. Conduct on-site audits in potentially hazardous operational environments such as during active de/anti-icing events.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Program Manager

The Learning Designer (LD) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, job aids, and other learning deliverables for all areas of Airline Client and Cargo operations. The LD creates deliverables for all phases of the course creation lifecycle including analysis documents, design documents, storyboards, and final learning deliverables that align to the overall business goals. The LD collaborates effectively with peers, leaders, and business partners to translate business requirements into learning requirements and project scope, build learning solutions that align to desired outcomes, and ensure learning deliverables meet and exceed company’s quality standards. Ability to utilize design tools in order to create interactive training. Here are some of the duties Instructional Designers can be expected to perform: Define and document learning objectives. Conduct research and collaborate with subject experts. Create instructional material: courses, curriculum, student guides or training manuals. Design content to optimize learning. Generate the layout of the learning supports. Redesign content to ensure it matches the learners needs. Create visual, audio and interactive learning tools.

Quals–
Candidate must have at least 5 years of experience using learning experience platforms (Articulate, Captivate, etc.) Experience conducting learning needs analysis Experience leading project teams and providing individual-level support Knowledge of Learning Experience Platforms Advanced knowledge of Microsoft Office PowerPoint, Excel, Word, and Outlook.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Buyer III

Responsible for purchasing and negotiating materials, equipment, and supplies from vendors. Evaluates vendor quotes and services to determine most desirable suppliers.

Quals–
8+ years

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Human Resources Generalist II

Support required from contractors will include: Fielding phone calls and emails from internal customers, data entry and updates in scheduling systems, and partner with current Centralized Services team and Sedgwick to ensure FMLA policy and procedure adherence.

Quals–
High school diploma or equivalent Ability to maintain excellent customer service skills and demonstrates a high level of professionalism towards all customers Written, verbal, and interpersonal communication skills with the ability to manage sensitive and confidential situations with empathy and professionalism Must be willing work a varied schedule that includes evenings nights weekends and holidays Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal customers Role requires candidates to have computer skills and comfort with navigating web-based and airline specific software applications, email, instant messaging, and internet searches. A passion for serving the needs of others. Excellent dependability, the ability to handle stressful situations, flexibility in a fast-paced environment, and the ability to learn and react quickly. Previous HR and/or benefits/leave experience preferred”

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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