The Health & Welfare (H&W) Ask HR Specialist will serve as H&W Human Resources Service Delivery (HRSD) support to our benefits administrator, vendors and the business in order to align operational solutions with company requirements, goals, and objectives. Will be primarily focused on daily responses to employee questions within internal employee HR service function. This is leveraging ServiceNow technology and consistently responding to Tier 1, and Tier 2 question escalations. Will serve as an overall subject matter expert of health and welfare programs administered by company HR Services including all processes, procedures, and policies. Responsible for ensuring any data issues are handled appropriately by providing direction to various business partners as needed. Proactively educates employee on Air Lines policies and procedures as it pertains to the roles & responsibilities of the vendor and the attributes of the plans.
Quals– 4 year college degree or equivalent study/ experience required Preferred minimum five years benefits or similar experience with demonstrated expertise in benefit operations and vendor management. Successful candidate must be a self-starter who takes full accountability for performance and requires minimum supervision. Must possess ability to effectively interact with a variety of individuals within the company, clients, carriers, and vendor organizations. Must possess the skills needed for accuracy and attention to detail. Must possess proficiency in Microsoft Office Suite specifically Excel and Access. Familiarity with ServiceNow technology preferred. Must possess time management skills, project management skills and organizational skills. Must be able to handle continually changing priorities in a fast paced work environment. Working under tight deadlines and time constraints is required. Must be able to handle highly confidential materials.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
Plan, initiate, support IT projects. Lead work of technical staff serving as liaison
between business/technical aspects of projects. Gather functional requirements & analyze use
cases working on data retrieval techniques using Salesforce, Python, JIRA, AWS, MongoDB,
Tableau, SharePoint, Terraform, Power BI.
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. ‘-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. ‘-Ties workflow to schedule
-Accurately documents solutions related to complex issues
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
-Builds positive relationships with customers
-Ability to use a ladder.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
