Communications Associate – Specialist

One of the renowned Airline Communication team is seeking a Platforms Operations Coordinator who is passionate about site presentation, governance, process and building author relationships. This professional will support the upkeep and development of multiple sites and pages across Airlines intranet, company domain. As part of the Platforms & Content Strategy team, the work will align with overall team priorities while balancing whats needed by the site owners and authors. This person will report to the Senior Manager of Corporate Communications Platforms. Manage author requests including tracking, author permissions, troubleshooting, and executing solutions sometimes with urgency Review and post content from internal clients Assist with corporate and divisional intranet websites within branding standards Help maintain Author Hub including site governance to preserve consistency across 1K+ authors Collaborate daily with team members to ensure alignment across site projects Support testing of new or updated platform-related technologies Maintain consistency across internal websites Offer recommendations on how to improve any digital platforms, especially those managed by Corporate Communications and Employee Communications Project and task management Participate in continuous growth and learning around tools used, tools available, content operations, industry standards, industry innovations, and content management Participate in after-hours on-call support including publishing to external site, Airline News Hub

Quals--
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) A minimum of 1-2 years of experience in the field of digital production, communications or marketing SharePoint Online and HTML experience Understanding of the digital landscape and trends Inquisitive nature and a passion for learning Be able to navigate a highly-matrixed, complex organization, develop strong peer relationships and challenge the status quo while driving alignment Be highly responsible, team-oriented, collaborative Bring creativity, innovation, industry knowledge and team priorities to every assignment and be able to identify opportunities to use data to improve our work Thrive in a fast-paced environment with the ability to readily adjust to changing workload and priorities WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) Experience with Corporate Communications, Marketing or Internal Communications Adobe Analytics experience Sail Point or SSGM experience.


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