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Responsible for the accurate and timely retrieval and dissemination of non-revenue pass travel information to employees, retirees, and survivors. Provides customer service in a call center environment by retrieving information from online resources and interpreting the information and providing the appropriate response to the customer. Performs non-revenue travel updates and case notes in appropriate systems. Communicates effectively and efficiently with all levels of personnel. Examples of, but not limited to, functions performed: Manages information with high level of confidentiality. Communicates with all levels of employees, retirees, survivors, and vested employees. Completes cases within timeframes listed in service level agreements. Provide customer service via phone to active, inactive, retired, survivors involving non-revenue travel related issues. Respond to non-revenue pass travel emails from active, inactive, retired, and survivors. Utilize online chat functionality to provide non-revenue customer service. Other duties as assigned.

Quals–
College degree preferred or equivalent customer service experience. Should be highly proficient in verbal and written communication. Should be proficient in math and English grammar and be able to communicate intelligently over the telephone and through written correspondence. Must be able to type 35 WPM. Should exhibit good judgement and decision-making abilities, and the ability of work with minimal supervision. Should be well organized and must be a team player. Must be performing satisfactorily in present position. Effective oral and written communication skills necessary to interact with all levels of internal and external audiences. Ability to identify and evaluate customer inquiries and problems. Strong customer service focus. Ability to operate a PC in a Windows environment. Typing 35 WPM. Must be able to work in a confined office environment. Must be mentally/physically capable of handling stress and diffusing difficult call situations. Extended periods of sitting and talking on the telephone (70-85% of work time spent on telephone) and using computer. Wearing phone headset is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Supply Attendant, who will report to the warehouse manager, is responsible for warehousing and distribution of aircraft parts and related materials within logistics operation. Must be responsible for safe operation of mechanical and manual material handling equipment, and responsible for safe operation of the company vehicle. Duties include, but are not limited to: Accurate data entry into SAP Packaging goods Proper binning & issuing of materials from stock Inventory audits Monitor Preservation of certain Inventory Compliance to warehouse processes Courier driver Loading and unloading Inventory from trucks.

Quals–
Must have a valid driver’s license and pass a background check, and show ability to safely operate material handling equipment. Should possess the ability to meet deadlines with high productivity and accuracy. Prefer experience in warehousing and logistics. Must be a team player with focus on customer service. Must be able to work 40 hours per week, Monday thru Friday, day shift operation with the occasional flexibility to work on-call hours during evenings and weekends, if needed. Additionally, candidate must be able to read and write English and have some working knowledge of personal computers. Must be able to work well with others. Must be able to work in a safe manner and able to lift up to 80 lbs utilizing proper equipment or assistance. Must be performing satisfactorily in present position. NOTE: When evaluating applicants who meet the minimum qualifications, consideration will be given to, among other things, quality, quantity, recency and verifiability of training and experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The IFS Supply Attendant is responsible for the warehousing and distribution of catering related materials within the IFS OBS logistics operation. Duties include, but are not limited to: data accuracy, packaging preservation, proper binning, issuing, receiving and shipping of material managed in the IFS OBS stores operation. Further responsibilities include, but are not limited to: responsible for the safe operation of mechanical and manual material handling equipment; responsible for safe operation of company vehicles. Practices safety – conscious behaviors in all operational processes and procedures.

Quals–
Must satisfactorily complete tests which are structured to determine ability to accomplish the essential functions of the job and the ability to accomplish assigned tasks. Must have a valid drivers license. Should possess the ability to meet deadlines with high productivity and accuracy. Prefer experience in warehousing and logistics. must be a team player with focus on customer service. Must be able to work a flexible schedule including weekends and holidays. Must be willing to work rotating shifts and weekends. Additionally, candidate must be able to read and write English and have a working knowledge of personal computers as well as experience with the following applications SAP, Fortigo, WebVision. Must be able to work well with others. Must be performing satisfactorily in present position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

As a Records Specialist in HR, your duties will include retrieving, documenting and dispositioning employee records. You will provide HR records support and assist the HR Towers which includes the following workgroups (Healthcare, Retirement, Recruitment, Payroll, Disability, HRSD, Pension/401K). HR Records will support/assist the Legal subpoena team with available information needed to complete the subpoena requests and will provide the available data collected to the Subpoena team. You will be working with known systems and/or repositories that store HR data and records, such as: ODM Portal managed by HR Records Activities include New User Set-up, User Guide and Password resets. ESC – Employee Service Center (managed by Conduent) Equal Opportunity – EO uses a repository maintain and store EO records. Legal Uses a repository for Legal records that they maintain Iron Mountain Storage PMNW (Pre-Merger Northwest) Iron Mountain Storage – You will be required to: track and safeguard HR records, by efficiently coordinating the transfer of records to off-site storage. plan quarterly activities that create awareness of Companys corporate retention policies that support ERIM (Enterprise Records and Information Management) Participate in HR Record clean-up days supported by ERIM and other enterprise records retention programs.

Quals–
3+ years experience in a similar role Skills/Knowledge required Records Management, Records Compliance & Research, File Storage and Retrievals, Indexing, Excel, File Disposition Process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The CHRC Support Specialist will be required to: review all applications that come into the CHRC and HR Applications mailboxes for completion Check FP apps for Errors Resolve/Track FPRD Errors Resolve/Track TSC Errors Save apps to the online filing system for Specialist to retrieve and process results Error Reporting POC for Stations regarding Errors Processing resubmission requests Accurately enter fingerprint information timely into Avature Processing and tracking Hard Cards

Quals–
Previous fingerprint processing experience preferred Intermediate Microsoft Office skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Performs federally required CHRC screening adjudication processes to comply with security regulations and company policy regarding SIDA badge/access for client and its subsidiaries and Rap Back processing to include internal and external candidates. Manages and maintains the Corporate Database for criminal history records check and necessary documentation to meet all federal, state, and local requirements, as well as company policies regarding CHRC for purposes of SIDA badge/access for external candidates and employees and Rap Back notifications. Researches and investigates criminal charges to determine eligibility for SIDA Badge for company New Hires and Internal transfers. Provides guidance regarding interpretation and implementation of policies and procedures for compliance and reporting obligations. Acts as subject matter expert on SIDA processing and delivers process training to support compliance requirements associated with SIDA badge access, CHRC and Pre-Employment to Field Leaders. Manages all responsibilities of the CHRC inbox to include timely communication with operational Leaders, field HR representatives and internal/external candidates regarding criminal/MVR, SIDA statuses and decisions including adverse actions and/or suspensions of access. Schedules and performs internal audits to measure process effectiveness. Collects and analyzes data and takes appropriate action to respond to internal and external requests. Acts as a liaison with third party administrator as well as regulatory entities as required. Practices safety conscious behaviors in all operational processes and procedures.

Quals–
Must have minimum of a bachelors degree in Human Resources or related field of study or equivalent related work experience. Prefer PHR/SPHR certification. Should be able to comprehend and apply regulatory requirements to ensure compliance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Preferred job title – Employment Screener – Proctoring testing/assessments, scheduling drug-screening appointments, and physical ability assessments. Communicating confirmed appointment information with candidates and recruiting team, Managing daily information/candidate data tracking, providing information to the Client/CGO division about the employees results and pending items, Resolving problems connected to pre-screening Effectively communicating with all stakeholders on a daily basis to ensure all parties are informed of progress throughout the screening process Liaising with the relevant onsite contact regarding exceptions and any potential delays to start dates, to enable them to update the client accordingly

Quals–

8+ years

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Substance Use Screening Technician will offer drug testing for clients referred to Companies under the supervision of the Talent Engagement Manager. The technician will adhere to all of the approved drug testing protocols, as detailed. All documentation procedures shall be completed in line with Company’s rules and procedures, guaranteeing proper chain of custody protocols for all samples taken, recorded, and transmitted for laboratory confirmation testing. Responsibilities: The Talent Acquisition Coordinator position reports directly to the Talent Engagement Manager-with a dotted line to the Substance Testing Programs Manager and partners with team members to achieve the various types of company required and FAA/DOT mandated drug tests. Specific functions, tasks, and requirements may vary for the Coordinator or may be added depending upon the location, testing volume, and operational and program requirements. Job duties include but may not be limited to: Responsible for the accurate, timely, and efficient administration of Company required and FAA/DOT mandated drug and alcohol testing for safety sensitive employees. Certify each drug and alcohol test in accordance with the procedures established in the U.S. Department of Transportation regulation, 49 CFR Part 40 & Part 120. Conduct pre-employment drug screens for employees transferring into safety sensitive positions. Under limited situations, must be willing to conduct same-gender direct observations of specimen production as required by federal law. Fill out all required paperwork and logs associated with the clients substance use test. Handle sensitive and confidential information. Follow and adhere to regulatory requirements when sanitizing drug testing area, as well as collecting and shipping specimens, to ensure safety of donor and collector, and avoid cross contamination. Serve as liaison to employees being tested including escorting/directing them to testing facility and educating/answering questions about the testing process and overall program Report any notable information to circumstances to Company staff and/or management, including any behavioral problem that may arise. Ensure appropriate documentation of any instances requiring reports to supervisory staff.

Quals–
Must be able to perform essential functions of the job to accomplish testing services requirements. Prior customer service experience is preferred. Minimum of high school diploma/GED or equivalency required. Must maintain confidentiality. Requires a flexible schedule with the ability to work past business hours while changing work assignments, based on operational needs. Should have working knowledge of Microsoft Office products and ability to learn how to use other software as needed. Strong oral and written communication skills are desired. Should possess effective judgment and customer-service orientation necessary to instruct program participants, and contractors on policies, procedures, and systems. Must be reliable, self-motivated and able to meet productivity objectives whether working independently or in a team setting. Must demonstrate attention to details, organizational skills, and can comprehend federal and/or state regulated materials. Must be able to handle multiple tasks associated with providing testing services and to professionally respond to changing priorities, with minimum direct supervision. Ability to maintain professionalism always including dealing with difficult as well as sensitive situations such as direct observation collections. Requires coordinating and planning skills in order to develop and carry out testing service schedules in the respective Company’s test sites. Physical Requirements: Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour Practice good safety habits Able to sit or stand for long periods Handles multiple tasks simultaneously and works in a production environment Other: Greet clients and treat them with respect as they present for fingerprinting Communicates effectively with all levels of staff Maintains composure while working under pressure Reflects good judgment at all times when determining what action to take when resolving problems Adheres to Companys core values, safety and compliance policies and procedures Keeps work area neat and clean Demonstrates strong interpersonal skills that foster a positive environment. Demonstrates flexibility and ability to adapt to change.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Fingerprint Technician will offer fingerprint for clients under the supervision of the Talent Engagement Manager. The technician will adhere to all of the approved fingerprinting protocols, as detailed. All documentation procedures shall be completed in line with company rules and procedures, guaranteeing proper chain of custody protocols for all fingerprint samples taken, recorded, and transmitted for confirmation. Responsibilities: The Talent Acquisition Coordinator position reports directly to the Talent Engagement Manager and partners with team members to achieve the various types of required and FAA/DOT mandated fingerprinting recording. Specific functions, tasks, and requirements may vary for the Coordinator or may be added depending upon the location, testing volume, and operational and program requirements. Job duties include but may not be limited to: Responsible for the accurate, timely, and efficient administration of companies required and fingerprinting safety sensitive employees. Certify each fingerprint in accordance with the procedures established in the U.S. Department of Homeland Security (Client). Conduct pre-employment fingerprint for employees transferring into safety sensitive positions. Under limited situations, must be willing to conduct same-gender direct observations of fingerprint production as required by federal law. Fill out all required paperwork and logs associated with the clients fingerprint. Handle sensitive and confidential information. Follow and adhere to regulatory requirements when sanitizing drug testing area, as well as collecting and shipping specimens, to ensure safety of donor and collector, and avoid cross contamination. Serve as liaison to employees being fingerprinted including escorting/directing them to testing facility and educating/answering questions about the process and overall program. Report any notable information to circumstances to Company staff and/or management, including any behavioral problem that may arise. Ensure appropriate documentation of any instances requiring reports to supervisory staff.

Quals–

Must be able to perform essential functions of the job to accomplish testing services requirements. Prior customer service experience is preferred. Minimum of high school diploma/GED or equivalency required. Must maintain confidentiality. Requires a flexible schedule with the ability to work past business hours while changing work assignments, based on operational needs. Should have working knowledge of Microsoft Office products and ability to learn how to use other software as needed. Strong oral and written communication skills are desired. Should possess effective judgment and customer-service orientation necessary to instruct program participants, and contractors on policies, procedures, and systems. Must be reliable, self-motivated and able to meet productivity objectives whether working independently or in a team setting. Must demonstrate attention to details, organizational skills, and can comprehend federal and/or state regulated materials. Must be able to handle multiple tasks associated with providing testing services and to professionally respond to changing priorities, with minimum direct supervision. Ability to maintain professionalism always including dealing with difficult as well as sensitive situations such as direct observation collections. Requires coordinating and planning skills in order to develop and carry out testing service schedules in the respective Company test sites. Physical Requirements: Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour Practice good safety habits Able to sit or stand for long periods Handles multiple tasks simultaneously and works in a production environment Other: Greet clients and treat them with respect as they present for fingerprinting Communicates effectively with all levels of staff Maintains composure while working under pressure Reflects good judgment at all times when determining what action to take when resolving problems Adheres to core values, safety and compliance policies and procedures Keeps work area neat and clean Demonstrates strong interpersonal skills that foster a positive environment. Demonstrates flexibility and ability to adapt to change

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

As an Accommodation Program Manager (PM) you will be responsible for managing and ensuring compliance for all aspects of corporate accommodation policies, programs, and guidelines relating to equal opportunity (EO) and supports Company’s Rules of the Road and Flight Plan by assisting employees to continue their careers through reasonable accommodation. The PM will operate within the accommodation policies and processes that meet employees needs and complies with federal and state laws and regulations. The PM will manage medical and religious accommodation requests, including gathering documentation and reviewing requests, communicating with the employee and operational and HR leaders; evaluating requests; providing guidance to leaders and HR; recommending accommodations; drafting correspondence; tracking results; and recommending process improvements.

Quals–
Embraces diverse people, thinking and styles. Associate degree in vocational rehabilitation, human resources management, or in a related field of study or 5 years of experience in evaluating accommodation options, HR functions, or talent acquisition. Should possess excellent oral and written communication skills, strong analytical skills, strong management presence, adaptability and have the ability to work successfully across business unit lines and at all levels. Must have the ability to work well independently with minimal supervision. Should be able to think strategically, lead and influence decision making and be able to build and maintain effective relationships. Should be able to balance multiple priorities, work under pressure with complex issues within established time constraints, meet deadlines and objectives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.