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Responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness. ‘-Provides 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. -Monitors tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource. -Applies business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support. -Utilizes and maintains the helpdesk tracking software. -Manages follow-ups and hand-offs on behalf of the user

Quals–
0-2 years experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

One of the Renowned Airline Infrastructure & Operations is seeking multiple mid-level Oracle Database Administrators (DBA) to assist with the 2024 Exadata Workload Redistribution IT Risk Project. Beginning in mid-April the DBAs on-boarded for this project will be aligned with one of the 5 DevOps Squads and will have primary responsibility for coordination and implementation of database moves, either from Exadata to commodity hardware or from one Exadata machine to another. We plan to use primarily DataGuard for these moves, but some applications with very low tolerance for downtime may need to have replication temporarily set up via GoldenGate. Candidates should be comfortable working independently and possess strong organizational and both written and spoken communication skills. A qualified Oracle resource would have 3+ years of administration experience, specifically in deploying and troubleshooting Linux-based ASM, RDBMS, RAC, and Active DataGuard solutions with versions 11.2 and newer, and with 19c Oracle GoldenGate homogenous uni-directional replication using Classic Architecture. Experience with AWS RDS and EC2 is also a requirement for the participation in the DevOps Squad. This is a limited 9 month engagement for a specific funded project and is not intended as a contract-to-hire position. The resources will not be part of any on call rotation as they will be dedicated to this effort. These are intended to be off-shore resources and there is no requirement for travel. -Performs database recovery from logs, hot & cold backups, Export/Imports and Disaster Recovery. -Performs database creation decommissioning and database updates/migrations to a higher/lower version or cross platform migrations. Also involved in database, schema, and object refresh activities. -Monitors and reports existing database Instance, Database, Server activities for CPU, Memory, and Cach, logs performance, and recommends effective resource utilization/emergency recovery procedures
-Provides Escalation Level 2 Technical 24×7 support. -Performs Business Continuity/Disaster Recovery activities during Business Continuity Plan events. -Plans, schedules, and implements operating system software installs and patches (including 3rd party tools) using change management and release management processes.

Quals–
2-6 years of experience required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Highly experienced with AWS database, data warehousing and storage management and configuring to enterprise business standards
– Design, deploy, and manage scalable and reliable cloud-based databases (e.g., AWS RDS).
– Monitor database performance, implement backup and recovery strategies, and optimize database queries and schemas for efficiency.
– Ensure data integrity and security by implementing appropriate controls, encryption, and data masking techniques.
– Troubleshoot and resolve database-related issues, and provide guidance on best practices for database management.
– Design and manage cloud storage solutions (e.g., AWS S3, Azure Blob Storage, Google Cloud Storage) to support a variety of data types and access patterns.
– Implement data lifecycle management policies, including archiving, retention, and deletion strategies.
– Configure and optimize storage systems for performance, cost-efficiency, and security.
– Ensure high availability and disaster recovery for storage solutions, using replication and cross-region backup strategies.
Highly experienced with API Management, creating deployment and management of APIs
– Design, develop, and maintain APIs using best practices and industry standards (e.g., REST, GraphQL).
– Implement API gateway solutions (e.g., AWS API Gateway, Apigee) to manage and secure API traffic.
– Monitor API performance, usage, and security, implementing rate limiting*** authentication, and authorization as needed.
– Collaborate with development teams to create and maintain comprehensive API documentation and support integration with various services and applications.

Quals–
Experience with DevOps – AWS Code Pipeline, GitLab CI/CD, Helm, Docker, Kubernetes
Experience working with IAM services in AWS AWS IAM, Roles, Policies, Security Groups
Experience with Cloud Monitoring tools like AWS CloudWatch, Grafana, Prometheus
Experience with AWS Compute (EC2)
Experience working with IAM, security tools and standards (PingID, OIDC, Oauth2.0)
– Ensure compliance with security best practices and regulatory requirements across all cloud environments.
Experience with Linux Systems, Package Managers, basic shell scripting, SSH
Experience with IaC (AWS CDK)
Comfortable with cloud networking and content delivery (AWS VPC, CloudFront)
– Implement and manage cloud networking solutions, including VPCs, subnets, security groups, and VPNs.
Familiar with serverless computing on AWS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Design and develop business, application, data, and infrastructure solutions, seek opportunities to optimize performance, maintain and troubleshoot application components as required.

Design and develop with consideration for Non-Functional Requirements (Scalability, Reliability, Availability, Observability, Fault Tolerance)

Ensure that the Company’s methodology, standards, and procedures are adopted and implemented

Design solutions to meet functional and technical requirements.

Write front-end and back-end code following the TDD (Test Driven Development) practice.

Develop delivery pipelines and automated deployment scripts.

Configure services, such as databases and monitoring.

Fix problems from the development phase through the production phase, which requires being on call for production support.

Designing, prototyping and demonstrating new features and components of front-end and back-end to users to ensure compliance with requirements.

Assisting in the design, implementation and optimization of related approaches, tools and workflows.

Collaborate with the technical teams, business teams, and product managers to ensure that the code that is developed meets their vision.

Align to Security/Compliance frameworks and controls requirements.

Implement Service Reliability Engineerin

Quals–
Minimum qualifications:

5 or more years of hands-on experience as a Software Engineer or related technical engineering capacity. Relevant technologies and programming languages include JAVA, Spring Boot, IBM MQ, Oracle Database table design, queries and optimization, Angular

Solid grasp of Agile Methodologies.

Demonstrable experience with DevOps principles, practices and tools.

Experience engineering software within an Amazon Web Services (AWS) cloud infrastructure or other prominent enterprise cloud provider.

Understanding of the full Software Development Lifecycle, building CI/CD pipelines and practicing Test Driven Development is a requirement.

Fundamental Awareness of Application Security principles and 12-factor application development principles is required.

Experience with source control, build tools and GIT (GitHub, Bitbucket or other) is required.

High School diploma, GED or High School Equivalency.

Preferred qualifications:

Bachelors Degree in Computer Science, Information Systems or related technical field.

Experience working in an airline technology environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Deliver requirements, product configuration and user acceptance testing management
Evaluate the solution options, configure, demo and make recommendations within context of finance D365 & other tech platforms.
Work with global finance teams to deliver product configuration and support that can scale across countries.
Manage small projects related to finance platforms
Facilitate requirements review and design sessions with business owners
Maintain Business Use Case and Process Flows with requirement changes
Liaison between the business and technical solutions delivery team
Deliver engaging, informative, well-organized technical and business presentations
Deliver daily and weekly progress metrics
Train users in using the system according to process best practices
Provide business as usual support

Required Capabilities:
5+ years of implementing D365 F&O/AX ERP applications with specific knowledge of finance accounting, fixed assets, accounts payable & finance reporting modules
Advanced Excel skills, in particular around data validation, pivot tables and reporting financial data
Excellence in communication, collaboration, business presentations and meeting facilitation
Expert in business workflow modeling
Expert in project and product planning
Thorough understanding of GAAP accounting
Thorough understanding of SOX
Thorough understanding of source control, unit testing, and continuous integration practices
Thorough understanding of relational database design

Desired Capabilities:
Experience with planning tools such as Oracle HFM, Workiva
Experience using SAP Concur
Experience and skilled in SQL and other query languages.
Experience with Lean and Agile (Scrum) development methodology.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Owns technical decisions of the Crew Oracle database in the cloud. Design data conversion needs and interfaces required to automate the processes as an integrated solution. Plays an active role in the overall architecture and owns the technical responsibility of the success of solution.

Quals–
Experience in Oracle Exadata, preferably in the cloud. Proficient in data technologies including tuning, and data migration. Experience providing crew applications solutions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

A Systems Administrator is responsible for the effective & efficient provisioning, installation/configuration, operation, and maintenance of server systems hardware and software and related infrastructure. In addition, this covers the adoption of processes and procedures guarantying the implementation of system hardware, operating systems, software systems, and related procedures that adheres with technology direction and policies. ‘-Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. -Performs regular security monitoring to identify any possible intrusions. -Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. -Performs regular file archival and purge as necessary. -Creates, changes, and deletes user accounts & groups per request. -Grants and removes access to server and related resources. -Investigates and troubleshoots minor issues. -Provides Level 2 support per request from end users. -Applies OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configures/adds new services as necessary. -Upgrades and configures system software per project and/or operational needs. -Maintains operational, configuration, or other procedures. -Maintains data center environmental and monitoring equipment. -Prepares basic reports and presentations as requested or necessary within IT team
-Has Microsoft Certified System Administrator (MCSA) or UNIX, Linux equivalent certification. ‘-Engineers SA-related solutions for various minor projects and operational needs. -Contributes to and maintains system standards. -Researches and recommends innovative, and where possible, automated approaches for sys admin tasks. -Provides Level 3 support per request from end users. -Investigates and troubleshoots complex issues. -Repairs/recovers from hardware and software failures; coordinates and communicates with impacted end users. -Performs periodic performance reporting to support capacity planning. -Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures CPU, memory, and disk partitions as required. -Prepares reports and presentations as requested or necessary within IT & minor customers. -At least a Microsoft Certified Systems Engineer (MCSE) and certified in at least one of the following technologies: Exchange, OCS, Blackberry, Iron Port, Configuration Manager, ISA/Proxy, Storage (Legato, IPStor & SAN), NetGil/Citrix, SharePoint 2007, Anti-Virus, F5, Siteminder, VMware, etc.

Quals–
**Verify Persona under EDUCATION / PERSONA section below.**

2-6 years of experience required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.