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5+ years as a BA/Admin/Consultant Experience with the Salesforce.com platform and able to speak toward design options and best practices Excellent at documenting requirements and ensuring stakeholders have signed off on all parts of the process Experience delivering Sales Operation solutions and custom quoting functionality including ERP integrations

Responsibilities:
This role within the Salesforce CoE will coordinate requirements gathering for two distinct orgs: Material Services & TechOps. You should be well-versed in Salesforce functions and comfortable facilitating conversations with non-technical teams with widely varied requirements and synthesizing those requirements into a comprehensive solution. You should be familiar with VersionOne or other similar tools for documenting epics/stories and be a master of documentation. You should also have a strong understanding of Salesforce.com including its security best practices and be able to advise on solution design with the Salesforce Developer and other COE team members. The Business Analyst is responsible for documentation of requirements as well as the final solution. The BA will also work with the business and coordinate with other COE team members to ensure proper testing takes place with stakeholder sign-off before deployment of the solution. You should be very comfortable making configuration changes following the Salesforce COE processes for release management in process builder/flows, lists, standard Salesforce reports, basic field changes and profile changes as needed. The BA will dotted-line report to the DMS Director of Enterprise Applications. Facilitates the implementation and support of Salesforce modules to enhance the clients business functionality and overall performance, while maintaining a high degree of customer satisfaction. Designs, configures, and tests various Salesforce Modules Analyzes the current business processes and scenarios of the client and recommend/develop solutions to meet the clients need Carries out complex or Client assignments requiring the development of new or improved procedures Maintains a thorough knowledge of the organization and adheres to all organizational standards Able to effectively communicate with stakeholders of all levels of technical expertise (both business and other IT teams) Must be capable of working independently with confidence and not hesitate to reach out to other team members quickly with questions or recommendations of best options Unafraid of asking questions and making suggestions to ensure that the solution will delight users

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Offshore position

Essential Responsibilities*(System Test Engineer): Develop/create master test plans and related documents, test cases, and test schedules. Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance. Document test scripts and test plans tied back to requirements. Identify and track defects, issues, risks, and action items. Validate requirements for system testing, report preparation, defect recording, and defect tracking. Create defect reports for problems discovered during system test. Perform regression testing to validate the resolution of any software or system defects. Provide input for program schedules and is responsible for creation and development of Used Cases. *May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer) Development of test plan, test cases, and project schedules. Execution of test cases/scenarios across numerous project platforms in the Integration test environment. Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability. Develop and update integration test plans and procedures. Validating requirements for integration testing. Report preparation, defect recording, and tracking. Identify, record, report, and track defects *May perform other duties as assigned.

Quals–
6 + years of experience required. Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Bachelors degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements. The ideal candidate will possess the above plus previous airline experience. CORE COMPETENCIES: Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain. Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. JOB SPECIFIC: Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Interpersonal Skills – The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond. Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Developer is responsible for the analysis, design, construction, testing, and implementation of business and technical information technology solutions through application of appropriate software development life cycle methodology. The scope for Developer (Core) is systems based on core technologies, while the scope for Developer (COTS) pertains to custom off the shelf systems. Developer (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Compan’s terminology refers to Mobility and TPF. ‘-Constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. -Participates in standard business and technical information technology solution implementations, upgrades, enhancements, and conversions. -Uses appropriate tools to analyze, identify, and resolve business and/or technical problems. ‘-Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, knowledge engineering, industry expertise, or legacy evolution. -Interacts with the customer to gain an understanding of the business environment and technical context. -Validates scope, plans, and deliverables for assigned projects

Quals–
To deliver this capability, teams created apps and architectures whose scope, after discovery over the last year, are additive to the original support estimate including: -A ground-hosted PCI-compliant DPP Payment Acceptance page -Content distribution workflows through Apigee/API Gateway supportive of both static & dynamic updates and translations -Standalone Refunds Portal (DTMP) accessible by 3rd party agents with new Amazon services and hosting -Management of content updaters, analytics batching, ongoing Gogo and connectivity APIs, as well as core evolution for future state foundations (i.e., Connected Cabin) The resulting DPP/DTMP architecture spans multiple technology stacks, environments, networks, and teams (ref. slides 3) -The niche talent required to own and operate these portals is in high demand and hard to acquire to support AWS cloud and aircraft API knowledge. Recruitment needs to occur early.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Essential Responsibilities*(System Test Engineer): Develop/create master test plans and related documents, test cases, and test schedules. Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance. Document test scripts and test plans tied back to requirements. Identify and track defects, issues, risks, and action items. Validate requirements for system testing, report preparation, defect recording, and defect tracking. Create defect reports for problems discovered during system test. Perform regression testing to validate the resolution of any software or system defects. Provide input for program schedules and is responsible for creation and development of Used Cases. *May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer) Development of test plan, test cases, and project schedules. Execution of test cases/scenarios across numerous project platforms in the Integration test environment. Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability. Develop and update integration test plans and procedures. Validating requirements for integration testing. Report preparation, defect recording, and tracking. Identify, record, report, and track defects *May perform other duties as assigned.

Quals–
2-6 years of experience required. Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Bachelors degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements. The ideal candidate will possess the above plus previous airline experience. CORE COMPETENCIES: Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain. Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. JOB SPECIFIC: Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Interpersonal Skills – The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond. Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Developer is responsible for the analysis, design, construction, testing, and implementation of business and technical information technology solutions through application of appropriate software development life cycle methodology. The scope for Developer (Core) is systems based on core technologies, while the scope for Developer (COTS) pertains to custom off the shelf systems. Developer (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Airline terminology refers to Mobility and TPF. ‘-Constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. -Participates in standard business and technical information technology solution implementations, upgrades, enhancements, and conversions. -Uses appropriate tools to analyze, identify, and resolve business and/or technical problems. ‘-Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, knowledge engineering, industry expertise, or legacy evolution. -Interacts with the customer to gain an understanding of the business environment and technical context. -Validates scope, plans, and deliverables for assigned projects. ‘-Leads the design, development, implementation, and support of information technology solutions encompassing multiple specializations, platforms, and technologies. -Defines project scope, plans, and deliverables, including proposed implementation dates. -Researches, analyzes, recommends, and implements new technologies, standard processes, tools, and techniques -Assists in defining alternate solutions for the business problem. This is a REQ for Client to fill with Karan Kumar. This is a position for the Viper Schedule Change team to work as a developer on the project.

Quals–
6 + years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements. The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in clients long term improvements in business processes. – Provides Support, resolving issues not requiring extensive business / system knowledge. – Communicates incident status / clarifies issues with business partner. – Escalates incidents, risks and issues to seniors where business process and extensive system knowledge is required. – Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs. – Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT – Understands and documents business requirements and user requirements to ensure system designs meets business needs. – Ensures knowledge transfer to the support organization occurs prior to system go-live. – Schedules and communicates the system go-live date. – Develops and/or update documentation and training materials. – Ensures IT, Info Security and SOX compliance is covered. – Documents functional requirements that describe the system, process, or product to fulfill business requirements. – Translates user requirements to process and data requirements. – Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support. – Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms. – Provides broad understanding of platforms and applications across all technologies. – Functions as an IT advisor to the business units. – Agile project delivery methodology and Version1/Digital.ai Agility knowledge required.

Quals–
6 + years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Architect develops and maintains the high-level design plan for the overall applications, data, and infrastructure architectures. Provides technical leadership across the organization, from top-line decision making down to the project planning level. Gains commitment for high-level infrastructure plans, initiates, and participates in projects to evaluate technologies and methods of implementation. The scope for Architect (Core) is systems based on core technologies, while the scope for Architect (COTS) pertains to custom off the shelf systems. Architect (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Company’s terminology refers to Mobility and TPF. ‘-Assesses business requirements and technology alternatives. -Builds multi-platform technology consensus across business units. -Implements new technologies in small and medium scale environments. -Designs application’s technical infrastructure, such as specific databases, programming languages, utilities, and testing approaches. -Uses tools and methodologies to create representations for functions and user interface of desired product. -Oversees progress of development team to ensure consistency with initial design. -Provides technical guidance and coaching to developers and engineers. ‘-Evaluates and/or pilots new technologies. -Contributes to the development of business cases. -Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms. -Determines functional and non-functional requirements for new software or applications. -Ensures software meets all requirements of quality, security, modifiability, extensibility, etc. -Approves final product before launch.

Quals–
2-6 years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Systems Engineer is focused on the design, construction, testing, implementation and optimization of infrastructure systems. ‘-Investigates and resolves level 1 problem on network infrastructure hardware. -Utilizes standard tools to analyze, identify, and resolve technical problems. ‘-Serves as an escalation point for level 1 problem or incident management. -Analyzes performance problems and recommends solutions to enhance functionality, reliability, and/or usability. -Serves as a liaison between the customer, suppliers, and other technical groups to resolve problems. -Performs high level analysis of complex network system integrations. -Applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement, and optimize network infrastructure. ‘-Leads teams to provide advanced design, architecture and diagnostic support. -Responsible for the design, configuration, development, integration, implementation of network solutions. -Combines a good understanding of IT with a considerable knowledge of industry, business function, or service offering in the engagement.

Quals–
6 + years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Merit – Offshore position Exempt 3-5 years experience Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Essential Responsibilities*: (System Test Engineer) Develop/create master test plans and related documents, test cases, and test schedules. Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance. Document test scripts and test plans tied back to requirements. Identify and track defects, issues, risks, and action items. Validate requirements for system testing, report preparation, defect recording, and defect tracking. Create defect reports for problems discovered during system test. Perform regression testing to validate the resolution of any software or system defects. Provide input for program schedules and is responsible for creation and development of Used Cases. *May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer) Development of test plan, test cases, and project schedules. Execution of test cases/scenarios across numerous project platforms in the Integration test environment. Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability. Develop and update integration test plans and procedures. Validating requirements for integration testing. Report preparation, defect recording, and tracking. Identify, record, report, and track defects *May perform other duties as assigned. Entry Requirements: (both job functions) Bachelors degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements. The ideal candidate will possess the above plus previous airline experience. Major Skills and Competencies: CORE COMPETENCIES: Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain. Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. JOB SPECIFIC: Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Interpersonal Skills – The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond. Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

Quals–
3- 6 years of experience in Information Technology with expertise in Software Quality

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.