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Sr. Engineer (Win10) The Windows 10 System Engineer is focused on the installation, configuration and deployment of Windows 10. Experience with Windows OS, Group Policy, Use of tools for Operating System Troubleshooting (e.g. Event Log, Wireshark), Upgrade Troubleshooting, Knowledge of AD / DNS, Knowledge of Power Shell, Knowledge of software distribution and ability to quickly triage problems are key. This position will serve as an escalation point for Windows 10 deployments and upgrades. Servers as a liaison with other technology teams to ensure build and upgrade issues are resolved. Customer service skills are essential, along with excellent communication, interpersonal skills, analytical, problem solving and documentation skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Developer is responsible for the analysis, design, construction, testing, and implementation of business and technical information technology solutions through application of appropriate software development life cycle methodology. The scope for Developer (Core) is systems based on core technologies, while the scope for Developer (COTS) pertains to custom off the shelf systems. Developer (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Airline terminology refers to Mobility and TPF. ‘-Constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. -Participates in standard business and technical information technology solution implementations, upgrades, enhancements, and conversions. -Uses appropriate tools to analyze, identify, and resolve business and/or technical problems. ‘-Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, knowledge engineering, industry expertise, or legacy evolution. -Interacts with the customer to gain an understanding of the business environment and technical context. -Validates scope, plans, and deliverables for assigned projects. ‘-Leads the design, development, implementation, and support of information technology solutions encompassing multiple specializations, platforms, and technologies. -Defines project scope, plans, and deliverables, including proposed implementation dates. -Researches, analyzes, recommends, and implements new technologies, standard processes, tools, and techniques -Assists in defining alternate solutions for the business problem.

Quals–
6 + years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Developer is responsible for the analysis, design, construction, testing, and implementation of business and technical information technology solutions through application of appropriate software development life cycle methodology. The scope for Developer (Core) is systems based on core technologies, while the scope for Developer (COTS) pertains to custom off the shelf systems. Developer (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Airline terminology refers to Mobility and TPF. ‘-Constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. -Participates in standard business and technical information technology solution implementations, upgrades, enhancements, and conversions. -Uses appropriate tools to analyze, identify, and resolve business and/or technical problems. ‘-Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, knowledge engineering, industry expertise, or legacy evolution. -Interacts with the customer to gain an understanding of the business environment and technical context. -Validates scope, plans, and deliverables for assigned projects

Quals–
2-6 years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Title: Field Engineer Bench Technician Job Overview: Responsible for hardware repair, refurbishment, and configuration of hardware devices across a broad scope of desktop devices supporting the IT infrastructure in office environments, reservation centers, and airport locations. This is a bench Technician role requiring electronic repair background and knowledge of Windows Operating System. Must be proficient in the use of use of electronic test/repair tools (Meters, trackers, Soldering equip, Hand tools, etc) Essential Responsibilities*: Responsible for hardware repair, refurbishment and configuration of desktop devices, peripherals, network devices, airline specific equipment (Kiosk, Printer, etc). Perform, as specified in the Service Request, the physical repair of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.). Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request. Verify the asset in accordance with company policy. Update asset management systems. Troubleshoot and resolve all hardware and software problems supported by Field Operations. Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys. Perform preventative maintenance on operational devices. Coordinate external vendor services. Install, customize, maintain, test, and troubleshoot operating systems and other systems software Provide technical support, as needed, to the enterprise. Configure, install, maintain, test, and troubleshoot hardware systems Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures. Coordinate activities with internal/external technology owners/service providers *May perform other duties as assigned. Basic Entry Requirements: Electronic Repair Knowledge Knowledge of ServiceNow, MS Office, Outlook, etc. Troubleshooting skills (hardware/software) and peripheral knowledge. The ideal candidate will have the above plus A+ Certification. Must be able to move, on a regular basis, large equipment that weighs at least 40 pounds. Ability to provide on-site, and on-call 7x24x365 support, as needed. Must have valid drivers license. Previous airline experience is ideal. Ability to work within a team environment. May require over night travel Major Skills and Competencies: Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain. Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Patience – Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesnt stop at the first answer. Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Essential Responsibilities*(System Test Engineer): Develop/create master test plans and related documents, test cases, and test schedules. Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance. Document test scripts and test plans tied back to requirements. Identify and track defects, issues, risks, and action items. Validate requirements for system testing, report preparation, defect recording, and defect tracking. Create defect reports for problems discovered during system test. Perform regression testing to validate the resolution of any software or system defects. Provide input for program schedules and is responsible for creation and development of Used Cases. *May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer) Development of test plan, test cases, and project schedules. Execution of test cases/scenarios across numerous project platforms in the Integration test environment. Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability. Develop and update integration test plans and procedures. Validating requirements for integration testing. Report preparation, defect recording, and tracking. Identify, record, report, and track defects *May perform other duties as assigned.

Quals–
6 + years of experience required. Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Bachelors degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements. The ideal candidate will possess the above plus previous airline experience. CORE COMPETENCIES: Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain. Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. JOB SPECIFIC: Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Interpersonal Skills – The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond. Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements. The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in clients long term improvements in business processes. ‘-Provides BU Support, resolving issues not requiring extensive business / system knowledge. -Communicates incident status / clarifies issues with business partner. -Escalates incidents to seniors where business process and extensive system knowledge is required. -Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge. ‘-Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs. -Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT -Understands and documents business requirements and user requirements to ensure system designs meets business needs. -Ensures knowledge transfer to the support organization occurs prior to system go-live. -Schedules and communicates the system go-live date. -Develops and/or update documentation and training materials. -Ensures IT and SOX compliance is covered. -Documents functional requirements that describe the system, process, or product to fulfill business requirements. ‘-Responsible for functional design of application systems across all technologies and platforms. -Translates user requirements to process and data requirements. -Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support. -Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms. -Provides broad understanding of platforms and applications across all technologies. -Functions as an IT advisor to the business units. -Oversees and guides the team of Business Analysts I, II

Quals–
6 + years of experience required Facilitate requirements gathering for products/projects and necessary analysis and documentation to ensure the changes are made. Participate in the development and grooming of Backlog Stories (requirements) with business and technology partners, including estimating and sizing effort and release planning. Facilitate Planning, Daily Stand Up, and Retrospective meetings. Maintain Epics, Stories, and Tasks in Version One. Work across stakeholders and teams to continuously improve. Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity. Maintain an exceptional level of customer focus centered on integrity and transparency. Work with the Product Owners to support short and long-term release planning, and to keep backlog health and prepared for execution. Coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed. Lead meetings; keep team members focused and facilitate groups to reach timely consensus. Listen to the customers; respond to their needs in a manner that provides added value. Foster close cooperation across all team members; encourage cross-training and team support. Build a trusting and safe environment that fosters open communication. Committed to continuous improvement through empowerment and servant leadership. The ideal candidate has the above plus Three (3) to five (5) years project coordination, organizational and decision making skills. Able to work in a fast paced environment with minimal supervision. Able to handle multiple tasks simultaneously. Must be customer service oriented and have strong interpersonal skills Possess excellent written and verbal communication skills. Ability to be self-motivated while also motivating teams. Experience in data analysis, SOA, Understanding of XML, SOAP, SOAPUI, and Web service technologies Experienced with one or more Agile development methodologies (i.e. Scrum, Kanban, Lean, etc.) Nice to Have: Experience with VersionOne, Swagger Hub, OpenShift, YAML, Gitlab Airline business domain knowledge

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

The Developer is responsible for the analysis, design, construction, testing, and implementation of business and technical information technology solutions through application of appropriate software development life cycle methodology. The scope for Developer (Core) is systems based on core technologies, while the scope for Developer (COTS) pertains to custom off the shelf systems. Developer (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Airline terminology refers to Mobility and TPF. ‘-Constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. -Participates in standard business and technical information technology solution implementations, upgrades, enhancements, and conversions. -Uses appropriate tools to analyze, identify, and resolve business and/or technical problems. ‘-Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, knowledge engineering, industry expertise, or legacy evolution. -Interacts with the customer to gain an understanding of the business environment and technical context. -Validates scope, plans, and deliverables for assigned projects. ‘-Leads the design, development, implementation, and support of information technology solutions encompassing multiple specializations, platforms, and technologies. -Defines project scope, plans, and deliverables, including proposed implementation dates. -Researches, analyzes, recommends, and implements new technologies, standard processes, tools, and techniques -Assists in defining alternate solutions for the business problem.

Quals–
6 + years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

Skills required: Advanced Moogsoft implementation and configuration experience, including recipe generation, event correlation and data enrichment Experience with Linux administration skills Five plus years experience with Event management and/or Monitoring tools Utilize communication and process skills to understand monitoring alerts/tools to ingest into Event Correlation tool

Quals–
Job Description: Manage the Moogsoft Enterprise System Use communication and process skills to understand monitoring alerts/tools to ingest into Event Correlation tool Maintain Moogsoft tool performance in accordance with performance testing baseline Design/implement new system interfaces as the MOOG deployment matures and grows Work/remediate Moogsoft incident tickets and other Moogsoft operational issues Applying, testing and implementing software product upgrades and patches Ensure data feeds into Moogsoft are functioning as designed Provide operational support of team dashboards and reporting Configure clustering algorithms Add integrations, event enrichment improvement Troubleshoot, maintain and upgrades/patches on the platform Schedule maintenance downtime Train team members on the Moogsoft Enterprise System Work cross-organization to perform daily duties Qualifications: Moogsoft Event Correlation Experience / Skills: Required: Advanced Moogsoft implementation and configuration experience, including recipe generation, event correlation and data enrichment Experience with Linux administration skills Five plus years experience with Event management and/or Monitoring tools Utilize communication and process skills to understand monitoring alerts/tools to ingest into Event Correlation tool Preferred: Scripting experience: Java, Bash, Python, Pearl Prior Event Management experience and related architecture knowledge is preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.