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Contact us

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  • Solutions
    • Talent Solutions
      • Technology Staffing
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      • Healthcare Staffing
      • RPO – PACERPX
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      • Data Analytics & Engineering
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      • India's Talent Takeoff: The GCC 4.0 Story
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      • Impact of GCCs in India
    • E-book
      • Inception to Innovation: GCC Handbook
      • Risk & Compliance Simplified: GCC Handbook
  • Insights
    • Blogs
    • Case Studies
    • Reports
      • India's Talent Takeoff: The GCC 4.0 Story
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Archives

Sr. Test Engineer

Essential Responsibilities*(System Test Engineer): Develop/create master test plans and related documents, test cases, and test schedules.
Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance.
Document test scripts and test plans tied back to requirements.
Identify and track defects, issues, risks, and action items.
Validate requirements for system testing, report preparation, defect recording, and defect tracking.
Create defect reports for problems discovered during system test.
Perform regression testing to validate the resolution of any software or system defects.
Provide input for program schedules and is responsible for creation and development of Used Cases.
*May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer)
Development of test plan, test cases, and project schedules.
Execution of test cases/scenarios across numerous project platforms in the Integration test environment.
Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability.
Develop and update integration test plans and procedures.
Validating requirements for integration testing.
Report preparation, defect recording, and tracking.
Identify, record, report, and track defects
*May perform other duties as assigned.

Quals–
6 + years of experience required. Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Bachelor s degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements.
The ideal candidate will possess the above plus previous airline experience. CORE COMPETENCIES:
Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn t misrepresent him/herself for personal gain.
Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
JOB SPECIFIC:
Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
Interpersonal Skills – The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT.
Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond.
Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Sr. QA Lead – Specialized

Collaborate with architect, business and management evaluating business goals for capture and understand performance testing requirements
Drive performance testing feasibility assessments and estimations
Develop performance workload model based on analysis of testing requirements
Drive solutions for new technologies
Create test plan or strategy identifying testing scope, activities, roles and responsibilities, risks and propose solutions to deliver project on time
Provide recommendations and collaborate with team to fine tune applications
Publish final sign off report apprising stake holders summarizing execution, analysis and recommendations
Lead onsite and offshore resources
Facilitate resource allocations for assigned projects
Understanding AND review of test scripts / problem solving
Drive NFRs and performance strategy for large programs
Extrapolate tests results to recommend production capacity

Quals–
9-10 years of Performance Testing and Engineering experience
Experience leading large programs and portfolios (a line of business) for E2E PT
Hands on Load Runner experience to script and execute tests as needed
Experience of working in Agile and DevOps environments
Knowledge of monitoring tools such as Dynatrace
Proficient in analyzing performance test results and working with technical teams to resolve bottlenecks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Sr. Developer – Java

The Developer is responsible for the analysis, design, construction, testing, and implementation of business and technical information technology solutions through application of appropriate software development life cycle methodology. The scope for Developer (Core) is systems based on core technologies, while the scope for Developer (COTS) pertains to custom off the shelf systems. Developer (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Airline terminology refers to Mobility and TPF. ‘-Constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. -Participates in standard business and technical information technology solution implementations, upgrades, enhancements, and conversions. -Uses appropriate tools to analyze, identify, and resolve business and/or technical problems. ‘-Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, knowledge engineering, industry expertise, or legacy evolution. -Interacts with the customer to gain an understanding of the business environment and technical context. -Validates scope, plans, and deliverables for assigned projects. ‘-Leads the design, development, implementation, and support of information technology solutions encompassing multiple specializations, platforms, and technologies. -Defines project scope, plans, and deliverables, including proposed implementation dates. -Researches, analyzes, recommends, and implements new technologies, standard processes, tools, and techniques
-Assists in defining alternate solutions for the business problem.

Quals–
6 + years of experience required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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UI Developer (Mid-Level) in Atlanta
    
         Experience with deployment in cloud        
    
         Focus on Test Driven Development        
    
        o Quality forward development practices, with automation at forefront for continuous quality        
    
        o Performant sites focused on optimal time to interact for end consumers, and continuous focus on improvement of that        
    
        o Secure sites that adhere to best practices for information security        
    
         Proven ability to deliver responsive, mobile first front end experiences        
    
         Experience with the Adobe stack, with preferred experience in AEM        
    
         Experience with Agile working models, TDD, and enterprise security models        
    
         Ability to work in a fast paced technology environment, interacting with product owners, business analysts, testers and developers        
    
         Effectively maintain a customer centric focus, both internal, key stakeholders, and end customers with high levels of satisfaction        

 
    
            Desired Skillset        
    
         Ability to write, execute and visualize test results        
    
         Code organization and bundling for coherent packaging        
    
         UI Grids, Responsive Web Design, using Fi        

Responsibilities:

    
         Transforming business requirements into conceptual/logical application architectures        
    
         Determining feasibility & scalability of front-end solutions, interacting with business and product owners in order to define technical solutions for customer problems        
    
         Production issue triage, management, and prevention as needed        
    
         Technical definition and implementation for analytics, error logging/tracking, and other key functional customer interactions on company's website.        
    
         UI Design reviews for feasibility and impact analysis        
    
         Develop sustainable Accessibility compliant solutions        
    
         Technical debt resolutions, prevention & code reviews        
    
         Analysis and implementation of Performance/Stability/Reliability initiatives        
    
         Research & Development of POCs & innovative new ideas for customer interactions with company -Assists in defining alternate solutions for the business problem.        

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com. 

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FullStack Developer (Mid-Level)

– The role is required to leverage AWS Cloud Servicea along with Service Oriented Architecture Integration Design Patterns and provide insight into establishing, consuming & routing messages, connectivity protocols and policy.
– Responsible for enabling company API strategy in the Digital Channels space.
– Responsible for developing scalable payments infrastructure in AWS Cloud
– Lead build out of robust API’s and third party payment processing integrations
– Develop amazingly efficient and effective software using Java, Spring Boot, Microservices, RESTFul APIs, Apigee, JBOSS, SQL/No-SQL Databases for AWS Cloud/OpenShift platform
– Ensure adherence to and compliance with PCI rules and regulations
– Lead Developer will also be responsible for mentoring Senior Developers on the team.
– Lead Developer will help support deployments
– Ensure that the company methodology, standards and procedures with strong CICD footprint are adopted and implemented.
– Ensure that the technical solutions meet the customers’ business goals and that customer satisfaction with the project and conclusion is high.
– Act as a Point of contact for technical issues, creating documentation, monitoring service levels.
– Coordinate activities with internal/external technology owners/service providers.
– Consult within project team and other company teams, with outside vendors or consultants to ensure project or product integrity

WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?
– The Lead Payments Developer Architect position requires a BS/MS degree, preferably in a technical or scientific field.
– 7+ years of software and development experience with a minimum and 5+ years of hands-on experience working with Services and Integration Technologies supporting Payment Gateways/Payment Processors
– Hands on experience in Java development in a high volume transactional environment.
– Experience in Continuous Integration, TDD.
– Extensive knowledge of Java internals, JVM tuning and troubleshooting.
– Experience working on Spring Boot Framework, Microservices, RESTful APIs, Apigee, JBOSS or other containers, Oracle/SQL
– Experience with Angular JS and NodeJS highly desirable
– Understanding of Object modeling and deciphering custom and vendor supplied schemas.
– Experience with large scale load balanced physical architectures to support consumer facing websites.
– Knowledge of secure coding and PCI standards.
– Experience with source control, build tools.
– Experience with JIRA, Confluence, GIT(github, Bitbucket or other.),
– Experience with both Agile and Waterfall methodologies.
– Candidate must be solutions oriented using rigorous logic and methods to solve difficult problems with effective solutions, probing all sources for answers.
– Candidate must also have excellent written and verbal skills with the ability to communicate effectively with all levels of employees and management.
– Additionally, candidate must be a self-learner with the ability to pick up new technologies and provide tangible results.
– Finally Candidate has to be Reliable, produce quality work, take pride and ownership in their work with high level of professionalism, passion and a sense of urgency to make things happen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Technical Product Owner

Responsibilities

Manage each projects scope and timeline

Coordinate sprints, retrospective meetings and daily stand-ups

Coach team members in Agile frameworks

Facilitate internal communication and effective collaboration

Be the point of contact for external communications (e.g. from customers or stakeholders)

Work with product owners to handle backlogs and new requests

Resolve conflicts and remove obstacles that occur

Help teams implement changes effectively

Ensure deliverables are up to quality standards at the end of each sprint

Guide development teams to higher scrum maturity

Help build a productive environment where team members own the product and enjoy working on it

Responsible for innovation and end-to-end launch of products

Collaborate with Digital Business partners and Vendors to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment

Work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement

Turn data insights into products with actionable outcomes to the ultimate customer

Work in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks

Partner with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization

Partner with Business to develop, own, and execute product roadmap.

Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria

Prioritize and maintain the sprint backlog for assigned products, balancing the requirements of stakeholders

Lead the product functional design process based on an intimate knowledge of the users and technology

Define and execute go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful

Develop and maintain appropriate tracking and reporting of product performance post-launch to evaluate future investment

Quals–

Requirements

Minimum 3 years of experience in a scrum master/TPO role

Familiarity with software development

Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)

Good knowledge of other Agile frameworks

Excellent communication and servant leadership skills

Problem-solving and conflict-resolution ability

Outstanding organizational skills

Degree in Computer Science, Business or similar field

Scrum master certification is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Lead Payments Developer : Atlanta

YOUR RESPONSIBILITIES IN THIS ROLE WILL INCLUDE
– The role is required to leverage AWS Cloud Servicea along with Service Oriented Architecture Integration Design Patterns and provide insight into establishing, consuming & routing messages, connectivity protocols and policy.
– Responsible for enabling API strategy in the Digital Channels space.
– Responsible for developing scalable payments infrastructure in AWS Cloud
– Lead build out of robust API’s and third party payment processing integrations
– Develop amazingly efficient and effective software using Java, Spring Boot, Microservices, RESTFul APIs, Apigee, JBOSS, SQL/No-SQL Databases for AWS Cloud/OpenShift platform
– Ensure adherence to and compliance with PCI rules and regulations
– Lead Developer will also be responsible for mentoring Senior Developers on the team.
– Lead Developer will help support deployments
– Ensure that the company methodology, standards and procedures with strong CICD footprint are adopted and implemented.
– Ensure that the technical solutions meet the customers’ business goals and that customer satisfaction with the project and conclusion is high.
– Act as a Point of contact for technical issues, creating documentation, monitoring service levels.
– Coordinate activities with internal/external technology owners/service providers.
– Consult within project team and other teams, with outside vendors or consultants to ensure project or product integrity

WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?
– The Lead Payments Developer Architect position requires a BS/MS degree, preferably in a technical or scientific field.
– 7+ years of software and development experience with a minimum and 5+ years of hands-on experience working with Services and Integration Technologies supporting Payment Gateways/Payment Processors
– Hands on experience in Java development in a high volume transactional environment.
– Experience in Continuous Integration, TDD.
– Extensive knowledge of Java internals, JVM tuning and troubleshooting.
– Experience working on Spring Boot Framework, Microservices, RESTful APIs, Apigee, JBOSS or other containers, Oracle/SQL
– Experience with Angular JS and NodeJS highly desirable
– Understanding of Object modeling and deciphering custom and vendor supplied schemas.
– Experience with large scale load balanced physical architectures to support consumer facing websites.
– Knowledge of secure coding and PCI standards.
– Experience with source control, build tools.
– Experience with JIRA, Confluence, GIT(github, Bitbucket or other.),
– Experience with both Agile and Waterfall methodologies.
– Candidate must be solutions oriented using rigorous logic and methods to solve difficult problems with effective solutions, probing all sources for answers.
– Candidate must also have excellent written and verbal skills with the ability to communicate effectively with all levels of employees and management.
– Additionally, candidate must be a self-learner with the ability to pick up new technologies and provide tangible results.
– Finally Candidate has to be Reliable, produce quality work, take pride and ownership in their work with high level of professionalism, passion and a sense of urgency to make things happen

WHAT ELSE?
– payment processing, PCI compliance, and payment processing integration a must
– DevOps experience/knowledge is a must
– e-commerce and web development highly desired
– Functional knowledge of the airline business or airline IT processes
– An eye for detail

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Agile Scrum Master – Lead : Atlanta

Job Description:
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
5+ years Scrum Master experience
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority
Technical Degree or related work experience.
Significant experience in Information Technology (Infrastructure preferred)
Significant experience with Agile development processes
Must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
Experience doing release planning and milestone planning (based on the velocity).
Scrum Master certification (CSM, PSM)

Responsibilities:
-Leads and coaches the organization in its Scrum adoption. -Plans Scrum implementations within the organization. -Helps employees and stakeholders understand and enact Scrum and empirical product development. -Recommends change that increases the productivity of the Scrum Team. -Ensures the Product Owner knows how to arrange the Product Backlog to maximize value. -Facilitates Scrum events as requested or needed. -Coaches the Development Team in self-organization and cross-functionality. The Agile Scrum Master is responsible for promoting and supporting Scrum and Agile. The Scrum Master does this by helping everyone understand Scrum / Agile theory, practices, rules, and values. The Scrum Master helps those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which arent. The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team.

The Agile Scrum Master guides the team and the organization on how to use Agile/Scrum practices and values to delight customers; Guide on how to get the most of out of self-organization; Guide on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks; Assess the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization; Remove the impediments or guide the team to remove impediments by finding the right personnel to remove the impediment; Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving; Facilitate getting the work done without coercion, assigning, or dictating the work; Facilitate the discussion, decision making, and conflict resolution; Assist with internal and external communication, improving transparency, and radiating information; Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog; Provide the support to the team using a servant leadership style whenever possible, and leading by example.

Key Responsibilities:
Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible.
Finding techniques for effective Product Backlog management.
Helping the Scrum Team understand the need for clear and concise Product Backlog items.
Understanding product planning in an empirical environment.
Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value.
Understanding and practicing agility.
Facilitating Scrum events as requested or needed.
Assisting the product organization refine the user stories to make sure they are constructed with all the required information.
Coaching the Development Team in self-organization and cross-functionality.
Helping the Development Team to create high-value products.
Removing impediments to the Development Teams progress.
Facilitating all team meetings, including the Daily Stand-up / Scrum, Grooming Session, Sprint Planning, Sprint Review / Demo, and Sprint Retrospective.
Leading and coaching the organization in its Scrum adoption.
Planning Scrum implementations within the organization.
Helping employees and stakeholders understand and enact Scrum and empirical product development.
Causing change that increases the productivity of the Scrum Team.
Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Associate Developer – UI
Entry level development skills in HTML5, JS and CSS
Javascript
Node or React
Application bundlers
Webpack
(optional) SystemJS
Performant sites focused on optimal time to interact for end consumers, and continuous focus on improvement of that
Secure sites that adhere to best practices for information security Desired Skillset
Code organization and bundling for coherent packaging
UI Grids, Responsive Web Design, using Figma to interact with visual design is Good to Have

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Sr. Test Engineer

Essential Responsibilities*(System Test Engineer): Develop/create master test plans and related documents, test cases, and test schedules.
Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance.
Document test scripts and test plans tied back to requirements.
Identify and track defects, issues, risks, and action items.
Validate requirements for system testing, report preparation, defect recording, and defect tracking.
Create defect reports for problems discovered during system test.
Perform regression testing to validate the resolution of any software or system defects.
Provide input for program schedules and is responsible for creation and development of Used Cases.
*May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer)
Development of test plan, test cases, and project schedules.
Execution of test cases/scenarios across numerous project platforms in the Integration test environment.
Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability.
Develop and update integration test plans and procedures.
Validating requirements for integration testing.
Report preparation, defect recording, and tracking.
Identify, record, report, and track defects
*May perform other duties as assigned.

Quals–
6 + years of experience required. Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Bachelors degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements.
The ideal candidate will possess the above plus previous airline experience. CORE COMPETENCIES:
Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain.
Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
JOB SPECIFIC:
Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
Interpersonal Skills – The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT.
Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond.
Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

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