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Essential Responsibilities*(System Test Engineer): Develop/create master test plans and related documents, test cases, and test schedules. Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance. Document test scripts and test plans tied back to requirements. Identify and track defects, issues, risks, and action items. Validate requirements for system testing, report preparation, defect recording, and defect tracking. Create defect reports for problems discovered during system test. Perform regression testing to validate the resolution of any software or system defects. Provide input for program schedules and is responsible for creation and development of Used Cases. *May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer) Development of test plan, test cases, and project schedules. Execution of test cases/scenarios across numerous project platforms in the Integration test environment. Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability. Develop and update integration test plans and procedures. Validating requirements for integration testing. Report preparation, defect recording, and tracking. Identify, record, report, and track defects *May perform other duties as assigned.

Quals–
2-6 years of experience required. Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Bachelors degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements. The ideal candidate will possess the above plus previous airline experience. CORE COMPETENCIES: Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain. Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. JOB SPECIFIC: Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Interpersonal Skills – The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond. Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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As part of Release Management and application Change Management processes, this role is responsible for managing and coordinating all application changes and releases for HRIT portfolio of applications. Serving as the Application Release and Change Manager, this role must carry out various tasks to ensure that application software is effectively and efficiently designed, developed, tested, coordinated and approved to be released into production. Responsible for setting up HR applications release standards, define release strategy & processes involved, plan data refreshes and chairs weekly Change Advisory Board (CAB) meetings for application changes. This role provides solutions in areas of high availability, data integrity and security. Evaluates and recommends software technologies in these areas, evaluates alternatives and analyzes problems with data infrastructures. YOUR RESPONSIBILITIES IN THIS ROLE -Deploying, administering and managing SAP Basis and application integrations. -Collaborate with many teams including networking, database, storage/backup, development and operations to efficiently and effectively deliver operational excellence. -Implement the disaster recovery strategy in collaboration with vendor partner and other IT teams. -Responsible for target system performance goals for SAP systems. -Collaborates with other IT groups in order to solve technical issues. Establishes and monitors escalation of problems. -Partner with Change and Release Management to ensure a stable operating environment during any transitions and changes. -Ensure all processes are in compliance with our policies and procedures, including SOX, PCI, and data retention processes. -Provide guidance to team members to implement the new designed architecture. Serve as the driving and leading force for this new vision. -Enable automated monitoring and health checks into the system and be the driving force to define the standards and implement the solutions required to minimize manual administrator involvement. -Act as the lead System Expert on upgrade planning and provide accurate resource estimates on performing all upgrade tasks from an SAP Basis administrator position. WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED? -Foster teamwork and a spirit of collaboration amongst the internal Applications and Infrastructure teams as well as key Application Outsourcing (AO), Software as a Service (SaaS) and hosting providers and partners while conveying a sense of urgency and responsiveness to meet business needs. -Work with Business partners for gathering requirements, developing sound, well- architected solutions and articulate their benefits. -Define release standards, strategy, processes and metrics. -Define and automate testing strategy, processes and ensure production readiness. -Be responsible for setting up Applications release strategy and chair CAB. -Responsible for designing and delivery services to support SAP within Application Lifecycle Management Solutions, -Define quality standards, processes and metrics – Verifies all required testing like Unit testing, business testing, regression testing and integration testing has been completed and documentation is in place. -Be involved in every step of the application software designing process. This involves creating models and prototypes, evaluating potential risks and defects, analyzing specifications and customizing applications for specific business requirements -Coordinate scripts and automation tools used to test, integrate, and deploy software releases to various applications. -Demonstrate a solid understanding of applications, data and infrastructure architecture expertise and systems design. -Manage risks and resolve issues that affect release scope, schedule and quality. -Standardizes change management process and confirms all approvals are received for the change requests as outlined and required by IT Change Management framework. -Chairs CAB reviews and provides final approval for releases of all applications changes in SAP and potentially non-SAP. -Work closely with the infrastructure group and delivery teams to organize and participate in architecture reviews, develop best practices and insure adherence to standards, road maps and the IT Blueprint. -Typically required to produce documents related to application architecture, design steps, integration processes and testing procedures relating to each application deployed. This documentation would also cover the installation and maintenance of application software as well as guidelines and standards that should be adhered to for each product Qualifications -Bachelor’s degree from a regionally accredited four-year college or university in Computer Science, Business, Information Systems, IT or related field and 7+ years of IT & SAP experience; or equivalent combination of education and/or experience, required. -Bachelor’s Degree, preferred. -Minimum of 2+ years of experience in a position of leadership to include team development and management, required. -Experience with software applications, SAP Applications and knowledge of infrastructure design -2+ years of SAP HANA Experience, at least 1 full cycle of sap implementation preferred. -Practical understanding of SAP’s Transport process and BASIS functions. -2+ years’ experience, vendor Management, hosting services providers and AMS support. Prior experience working with outsourced provider for Level 1, 2 and 3 support, preferred. -Work with Hosting partner to ensure SLA & 24 x 7 operations and support of mission critical Enterprise application systems. -Proven experience in navigating complex organizations, creative problem solving, and rational experimentation. -Ability to translate complex technical topics into easy to understand concepts. -Ability to manage escalations and communications during critical outages and activities. -Solid analytical skills, experience solving practical issues and engaging cross functional teams of multiple process partners to gain consensus. -Experience developing a team and strategy. -Experience with project management. -Strong verbal and written communication skills with ability to effectively communicate with peers and executive leadership. -Strong leadership and management skills that align with IT culture. Specific skills include facilitating change, driving operational excellence, and striving for continuous improvement. -Ability to work well with others in fast paced, dynamic environment. -Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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The Systems Engineer is focused on the design, construction, testing, implementation and optimization of infrastructure systems. ‘-Investigates and resolves level 1 problem on network infrastructure hardware. -Utilizes standard tools to analyze, identify, and resolve technical problems. ‘-Serves as an escalation point for level 1 problem or incident management. -Analyzes performance problems and recommends solutions to enhance functionality, reliability, and/or usability. -Serves as a liaison between the customer, suppliers, and other technical groups to resolve problems. -Performs high level analysis of complex network system integrations. -Applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement, and optimize network infrastructure. ‘-Leads teams to provide advanced design, architecture and diagnostic support. -Responsible for the design, configuration, development, integration, implementation of network solutions. -Combines a good understanding of IT with a considerable knowledge of industry, business function, or service offering in the engagement.

Quals–
6 + years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Offshore position

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The Architect develops and maintains the high-level design plan for the overall applications, data, and infrastructure architectures. Provides technical leadership across the organization, from top-line decision making down to the project planning level. Gains commitment for high-level infrastructure plans, initiates, and participates in projects to evaluate technologies and methods of implementation. The scope for Architect (Core) is systems based on core technologies, while the scope for Architect (COTS) pertains to custom off the shelf systems. Architect (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Company’s terminology refers to Mobility and TPF. ‘-Assesses business requirements and technology alternatives. -Builds multi-platform technology consensus across business units. -Implements new technologies in small and medium scale environments. -Designs application’s technical infrastructure, such as specific databases, programming languages, utilities, and testing approaches. -Uses tools and methodologies to create representations for functions and user interface of desired product. -Oversees progress of development team to ensure consistency with initial design. -Provides technical guidance and coaching to developers and engineers. ‘-Evaluates and/or pilots new technologies. -Contributes to the development of business cases. -Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms. -Determines functional and non-functional requirements for new software or applications. -Ensures software meets all requirements of quality, security, modifiability, extensibility, etc. -Approves final product before launch.

Quals–
2-6 years of experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Merit – Offshore position Exempt 3-5 years experience Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Essential Responsibilities*: (System Test Engineer) Develop/create master test plans and related documents, test cases, and test schedules. Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance. Document test scripts and test plans tied back to requirements. Identify and track defects, issues, risks, and action items. Validate requirements for system testing, report preparation, defect recording, and defect tracking. Create defect reports for problems discovered during system test. Perform regression testing to validate the resolution of any software or system defects. Provide input for program schedules and is responsible for creation and development of Used Cases. *May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer) Development of test plan, test cases, and project schedules. Execution of test cases/scenarios across numerous project platforms in the Integration test environment. Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability. Develop and update integration test plans and procedures. Validating requirements for integration testing. Report preparation, defect recording, and tracking. Identify, record, report, and track defects *May perform other duties as assigned. Entry Requirements: (both job functions) Bachelors degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements. The ideal candidate will possess the above plus previous airline experience. Major Skills and Competencies: CORE COMPETENCIES: Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain. Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. JOB SPECIFIC: Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Interpersonal Skills – The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond. Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

Quals–
3- 6 years of experience in Information Technology with expertise in Software Quality

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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The Developer is responsible for the analysis, design, construction, testing, and implementation of business and technical information technology solutions through application of appropriate software development life cycle methodology. The scope for Developer (Core) is systems based on core technologies, while the scope for Developer (COTS) pertains to custom off the shelf systems. Developer (Niche) refers to niche technologies such as ecommerce systems and Specialty Development in Compan’s terminology refers to Mobility and TPF. ‘-Constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. -Participates in standard business and technical information technology solution implementations, upgrades, enhancements, and conversions. -Uses appropriate tools to analyze, identify, and resolve business and/or technical problems. ‘-Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, knowledge engineering, industry expertise, or legacy evolution. -Interacts with the customer to gain an understanding of the business environment and technical context. -Validates scope, plans, and deliverables for assigned projects

Quals–
To deliver this capability, teams created apps and architectures whose scope, after discovery over the last year, are additive to the original support estimate including: -A ground-hosted PCI-compliant DPP Payment Acceptance page -Content distribution workflows through Apigee/API Gateway supportive of both static & dynamic updates and translations -Standalone Refunds Portal (DTMP) accessible by 3rd party agents with new Amazon services and hosting -Management of content updaters, analytics batching, ongoing Gogo and connectivity APIs, as well as core evolution for future state foundations (i.e., Connected Cabin) The resulting DPP/DTMP architecture spans multiple technology stacks, environments, networks, and teams (ref. slides 3) -The niche talent required to own and operate these portals is in high demand and hard to acquire to support AWS cloud and aircraft API knowledge. Recruitment needs to occur early.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Essential Responsibilities*(System Test Engineer): Develop/create master test plans and related documents, test cases, and test schedules. Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance. Document test scripts and test plans tied back to requirements. Identify and track defects, issues, risks, and action items. Validate requirements for system testing, report preparation, defect recording, and defect tracking. Create defect reports for problems discovered during system test. Perform regression testing to validate the resolution of any software or system defects. Provide input for program schedules and is responsible for creation and development of Used Cases. *May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer) Development of test plan, test cases, and project schedules. Execution of test cases/scenarios across numerous project platforms in the Integration test environment. Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability. Develop and update integration test plans and procedures. Validating requirements for integration testing. Report preparation, defect recording, and tracking. Identify, record, report, and track defects *May perform other duties as assigned.

Quals–
6 + years of experience required. Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Bachelors degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements. The ideal candidate will possess the above plus previous airline experience. CORE COMPETENCIES: Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain. Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. JOB SPECIFIC: Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Interpersonal Skills – The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond. Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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Sr. Engineer (Win10) The Windows 10 System Engineer is focused on the installation, configuration and deployment of Windows 10. Experience with Windows OS, Group Policy, Use of tools for Operating System Troubleshooting (e.g. Event Log, Wireshark), Upgrade Troubleshooting, Knowledge of AD / DNS, Knowledge of Power Shell, Knowledge of software distribution and ability to quickly triage problems are key. This position will serve as an escalation point for Windows 10 deployments and upgrades. Servers as a liaison with other technology teams to ensure build and upgrade issues are resolved. Customer service skills are essential, along with excellent communication, interpersonal skills, analytical, problem solving and documentation skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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