Technical Support Analyst

Maintain and communicate operations project status and issues
Understand business and technical requirements
Manage IT hardware procurement activities
Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
Follow procedures to ensure suppliers can be paid for products and services
Assist suppliers with addressing payment issues
May perform other duties, as assigned

Quals--
Top 5 skillsets:
Prior experience procuring IT equipment is desired Strong verbal and written communication skills Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint) High School Diploma or GED Detail-oriented, resourceful, and a self-starter
High School Diploma, GED or High School Equivalency
Embrace diverse people, thinking, and styles
Prioritize safety and security of self and others
Have a proven record of successfully achieving objectives
Excellent organizational skills
Learn quickly and adapt to change
Perform tasks accurately
Detail-oriented, resourceful, and a self-starter
Excellent customer service skills
Meet deadlines
Maintain composure in stressful situations
Exposure to ServiceNow platform lists, menus, and request management capabilities
Proficient at managing large volumes of tasks and prioritizing work
Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Proficient with Microsoft Sharepoint
Excellent Communication Skills - Communicates verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual who can present the unvarnished truth in an appropriate and helpful manner, keep confidence, admit mistakes, and not misrepresent him/herself for personal gain
Teamwork - Works well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defining success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise - Demonstrates a commitment to increasing knowledge and skills in current technical/functional area, keeps current on technical developments, stays informed about industry practices, and knows how to apply relevant technical processes to appropriate business needs
Functional Expertise - Demonstrates knowledge of policies, general practices, procedures, etc. relevant for the area in which the individual works
Interpersonal Skills - Successfully, professionally, and diplomatically interacts with others and develops relationships with people who have varying styles, levels in the organization, and knowledge of IT
Organizational Agility Knows how to get things done both through formal channels and the informal network, understands the origin and reasoning behind key policies, practices, and procedures, and understands the culture
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesnt stop at the first answer
Solution Oriented - Maintains a positive attitude oriented towards creating solutions and developing new approaches, doesnt let distractions get in the way, isnt overwhelmed with problems/issues

What will give you a competitive edge (preferred qualifications):
BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience.
Proficient at making and conducting effective presentations
Familiarity with Ariba procurement processes
Proficient with ServiceNow request management and asset management functions
Proficient at creating ServiceNow reports
Familiarity with SAP
Proficient with advanced Excel capabilities
Proficient at creating process flows with Microsoft Visio

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.