HR Program Specialist III

Job Description: Benefit and Dependent Process Specialist will serve as Human Resources Service Delivery (HRSD) support to our benefit and dependent management data ops team, benefits administrator, vendors and the business in order to align operational solutions with company requirements, goals, and objectives. Will be primarily focused on Self-Service applications, SAP transactions, integrations, reporting and dependent data. Will serve as an overall subject matter expert of benefits and dependent management programs administered by Company s Employee and Alumni Services organization including all processes, procedures, and policies. Responsible for ensuring any data issues are handled appropriately by providing direction to various business partners as needed. Proactively educates employee on Air Lines policies and procedures as it pertains to the roles & responsibilities of the vendor and the attributes of the plans.

Quals--
4 year college degree or equivalent study/ experience required Preferred minimum five years benefits or similar experience with demonstrated expertise in benefit operations and vendor management. Successful candidate must be a self-starter who takes full accountability for performance and requires minimum supervision. Must process improvement, data analysis and system enhancement experience. Must demonstrate experience in handling large data sets. Must possess ability to create audit reports and the ability to learn new reporting tools. Technical experience working with interfaces. Must possess ability to effectively interact with a variety of individuals within the company, clients, carriers, and vendor organizations. Must possess the skills needed for accuracy and attention to detail. Must possess proficiency in Microsoft Office Suite specifically Excel and Access. SAP HCM knowledge preferred. Familiarity with ServiceNow technology preferred. Must possess time management skills, project management skills and organizational skills. Must be able to handle continually changing priorities in a fast-paced work environment. Working under tight deadlines and time constraints is required. Must be able to handle highly confidential materials.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.