Ready for an exciting career opportunity with a leading MNC at Noida? Welcome to our dynamic team where success is just around the corner.

Experience Requirements

Jr Associates: Minimum of 6 months of relevant experience in travel customer service across various communication channels.
Associates: At least 1 year of relevant experience in travel customer support.
Sr Associates (SME): At least 2 years of experience, preferably in aviation or travel-related customer service.

Handle customer inquiries and complaints via email, ensuring prompt and professional responses.
Deliver high-quality customer service for travel and aviation-related issues, including bookings, cancellations, and general questions.
Exhibit strong negotiation and customer-centric skills to effectively resolve complex situations.
Maintain professionalism and adhere to high standards of email communication ethics.
Utilize Salesforce for managing customer interactions and accurately documenting records.
Stay adaptable and open to learning new tools and technologies to enhance service efficiency.

Fluent in English and Hindi, with a typing speed of 35-40 WPM.
Excellent negotiation skills and a customer-focused approach.
Strong written communication and computer proficiency, with familiarity in Salesforce.
Relevant experience in customer service or travel support, with a background in aviation preferred.
Flexibility to work 24/7 shifts, including night shifts.

Experience working with an airline email team, especially managing business class, nodal, or leadership cases.
International experience in airline customer support is an added advantage.