Plan, initiate, support IT projects. Lead work of technical staff serving as liaison
between business/technical aspects of projects. Gather functional requirements & analyze use
cases working on data retrieval techniques using Salesforce, Python, JIRA, AWS, MongoDB,
Tableau, SharePoint, Terraform, Power BI.
The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements. The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in client s long term improvements in business processes. ‘-Provides BU Support, resolving issues not requiring extensive business / system knowledge. -Communicates incident status / clarifies issues with business partner. -Escalates incidents to seniors where business process and extensive system knowledge is required. -Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge. ‘-Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs. -Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT Responsibilities are to facilitate the events and processes and assist the teams in delivering value. Communicate with stakeholders, escalate impediments, help manage risk, and drive relentless improvement. Facilitates processes and execution, respectively. They escalate impediments, manage risk, help ensure value delivery, and help drive relentless improvement. May also participate in the Lean-Agile transformation, coaching leaders, teams, and Scrum Masters in the new processes and mindsets. Superior communication, planning and organization skills a must. Additional soft skills required: Ability to listen and support teams in problem identification and decision-making Ability to create an environment of mutual influence Ability to understand and empathize with others Ability to encourage and support the personal development of each individual and the development of teams Ability to coach people with powerful questions rather than use authority Ability to think beyond day-to-day activities; apply systems thinking Ability to support the teams commitments Ability to be open and appreciate openness in others company cultural fit is a must. -Understands and documents business requirements and user requirements to ensure system designs meets business needs. -Ensures knowledge transfer to the support organization occurs prior to system go-live. -Schedules and communicates the system go-live date. -Develops and/or update documentations and training materials. -Ensures IT and SOX compliance is covered. -Documents functional requirements that describe the system, process, or product to fulfill business requirements. ‘-Responsible for functional design of application systems across all technologies and platforms. -Translates user requirements to process and data requirements. -Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support. -Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms. -Provides broad understanding of platforms and applications across all technologies. -Functions as an IT advisor to the business units. -Oversees and guides the team of Business Analysts I, II
Quals–
8+ years
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
Answer telephone call inquiries and promote an organization’s product or services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
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Quals–
8+ years.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
Come support one of the largest airline catering operations in the world! With over 160 different kitchens on six continents, Air Lines manages a complex global supply chain with over 1,300 different items for use onboard our aircraft. The Senior Coordinator Service Delivery will be responsible for coordinating all shipments to and from a group of kitchens and on-board service centers. This coordinator is responsible for ensuring that kitchens have all food and equipment required to service flights, ensuring that all orders are being processed on time per the kitchen ordering schedule, and serving as the primary point of contact for any issues that may arise.
Summary of responsibilities (not comprehensive of all tasks):
Uses forecasting systems to monitor that appropriate orders are being placed to service future flight schedules.
Monitors station inventories to ensure replenishment of stock to support future flight schedules.
Proactively proposes and manages RMAs to rebalance inventory positions across the network and reduce inventory spend.
Works with DLCC to monitor all inbound and about shipments to make sure the kitchen is receiving everything they need.
Coordinates inventory target level adjustments with new product introduction, product planning, and catering operation teams to maintain proper inventory levels.
Works with station catering managers to review any requests for increases or decreases to proposed ordering strategy.
Solves any issues that may arise with station orders to make sure that customer service is protected.
Resolve any station order/delivery discrepancies by determining root cause and leading necessary remediation with stations, other teams, suppliers and warehouse providers; this includes initiating expedited actions as appropriate.
Proactively reviews station receipts to ensure all product and service invoices are paid in a timely manner.
Practices safety-conscious behaviors in all operational processes and procedures.
Quals–
What you need to succeed (minimum qualifications):
High school diploma
Must have a minimum of 18 months of previous relevant experience (supply chain, customer service, or related field)
Must have strong critical thinking and problem-solving skills.
Should be solution-oriented, multi-task capable and have demonstrated the ability to work well with others in a fast-paced time-sensitive environment.
Must be able to handle multiple tasks, projects, and reporting functions and meet required deadlines.
Must have highly proficient PC skills, including an advanced level knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
Should possess sound organizational and planning skills, excellent verbal and written communication skills and strong interpersonal skills.
Must be willing and able to travel occasionally.
Must be able to build strong relationships with business partners, vendors, and other teams .
What will give you a competitive edge (preferred qualifications):
3+ years work experience in customer service, supply chain, IT, business management, or related field
12+ months of experience using ERP or order management software (SAP, NetSuite, etc.)
Experience creating or interpreting reports using data visualization tools such as Tableau, Power BI, Qlikview, etc.
Experience using SAS, SQL, or other query languages to retrieve and interpret large datasets.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment. prefer candidate with phone experience
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule
-Accurately documents solutions related to complex issues
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
-Builds positive relationships with customers
-Ability to use a ladder All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
We are looking for a passionate software engineers who enjoy UI development. This is what you will be doing: hands on implementing front ends associated with the technical designs for product/project teams Transforming business requirements into conceptual/logical application architectures Determining feasibility & scalability of front-end solutions, interacting with business and product owners in order to define technical solutions for customer problems Production issue triage, management, and prevention as needed Technical definition and implementation for analytics, error logging/tracking, and other key functional customer interactions on company domain UI Design reviews for feasibility and impact analysis Develop sustainable Accessibility compliant solutions Technical debt resolutions, prevention & code reviews Analysis and implementation of Performance/Stability/Reliability initiatives Research & Development of POCs & innovative new ideas for customer interactions with company -Assists in defining alternate solutions for the business problem. Required Skills 10+ years of Experience Advanced level development skills in HTML5, JS and CSS Javascript versions ES2015/ES6 and Typescript a superset of ES2015 Node and NPM Javascript frameworks o AngularJS v4+ o Express JS o jQuery UI testing, E2E testing o Jasmine o Karma o Protractor o PhantomJS o Jest o Cypress Application bundlers o Webpack o (optional) SystemJS Task runners o Grunt, Gulp, etc CSS 3/Frameworks o Bootstrap v3/v4 o Foundation CSS o SaaS Experience with deployment in cloud Focus on Test Driven Development o Quality forward development practices, with automation at forefront for continuous quality o Performant sites focused on optimal time to interact for end consumers, and continuous focus on improvement of that o Secure sites that adhere to best practices for information security Proven ability to deliver responsive, mobile first front end experiences Experience with the Adobe stack, with preferred experience in AEM Experience with Agile working models, TDD, and enterprise security models Ability to work in a fast paced technology environment, interacting with product owners, business analysts, testers and developers Effectively maintain a customer centric focus, both internal, key stakeholders, and end customers with high levels of satisfaction Desired Skillset Ability to write, execute and visualize test results Code organization and bundling for coherent packaging UI Grids, Responsive Web Design, using Figma to interact with visual design
Quals–
6 + years of experience required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
Qualifications:
Client is looking for a proven leader in its Major Incident Management Situation Desk role located in the Technology Control Center.
The Technology Control Center (TCC) provides Client and Clients IT end-users with a single point of contact for Information Technology problem resolution.
The Technology Control Center (TCC) is an integral part of the IT Operations responsible for the 24x7x365 daily operations of Clients Computer Network Systems, Voice and Data Systems and Applications.
The Critical Incident Situation Desk Analyst will be responsible for providing 7x24x365 coordination, notification, escalation and resolution of all severe and potential high impact technology issues impacting the normal operations for Client and Client IT environments.
YOUR RESPONSIBILITIES IN THIS ROLE :
Central point of contact to manage coordination, notification and resolution of incidents and outages. Monitor and ensure the proper documented updates for all incidents to include but not limited to: the incident problem description, categorization, resolution and business/operational impact information.
Liaison to the TCC Duty Manager working as the focal point for all operational concerns by quickly engaging and escalating to the appropriate support teams. Maintain open and accurate communications with all Support Teams located (physically and/or virtually) on the TCC floor.
Review RFC (Request for Change) reports provided by Change Management in order to ensure all changes with potential operational impact are reported to the OCC and Service Desk Leads.
Provide primary facilitation duties during the daily Operational Briefing status calls. Monitor all OCC Briefings. (as required by the TCC Duty Manager). Initiate and coordinate Technical Bridge collaboration space to assist in resolving incident degradations and outages.
Accurately address and work toward a quick resolution for all emails within the TCC and Incident Management mailboxes. (Clean up, archive, organize folders etc.,)
Supportive Liaison between Support Groups on the TCC floor by providing proactive leadership and escalation support to quickly resolve incidents and outages.
Assist escalation when needed to prevent the incident degradation and/or outage.
Keep Shift Briefings current and accurate throughout the shift and ensure that all information regarding the incident including business operational impact is constantly updated and communicated.
Maintain updates to the TCC Ops video wall screens Assist with the 911 (811) Crisis Management Notification Process.
Provide support for OCC and TCC Disaster Recovery Paging notification Procedures. Keep customers updated during outages.
Verify customers recovery and normal operations after the impact has ended. Add configurations to CA Spectrum and UIM with monitoring tools.
Monitor and work to correct monitoring thresholds that create erroneous incidents.
WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?
– BS/BA, preferably in a technical, scientific or communications field or 6 or more years of experience managing operational incidents in an airline environment.
– Ability to communicate complex problems and plans in a poised, creative and composed manner, whilst demonstrating a passion for delivering change.
– Experience and ability to engage and collaborate with Clients business management and leadership teams with an approach that results in greater value to and engagement with our business partners.
– Able to communicate and work effectively and collaboratively at all levels in our organization.
– Technical writing experience is a big plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
Responsibilities:
General Purpose of Position: SAP SuccessFactors LMS Module expert who has done 3+ full life cycle implementation. The candidate will have the ability to troubleshoot and recommend alternatives to resolve conflicts between business requirements and standard system functionality Major Duties and Responsibilities: Define and manage the deliverables of functional team to meet engagement objectives. Be a hands-on application expert and prepare / review project deliverables Utilize and apply best practices on projects based on experience and in consultation with experts; appropriately tailored for the business objectives Lead design workshops with the client. Provide impact assessment with Quarterly Releases Enrich and develop reusable (accelerators, enablers) for SuccessFactors COE Build and maintain relationships with key executives, business personnel, SME and a network of professional organizations or affiliations Work closely with various project stakeholders to layout & execute a change management program and roadmap for the length of the implementation project. Contribute to knowledge base of the SAP Practice.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
5+ years as a BA/Admin/Consultant Experience with the Salesforce.com platform and able to speak toward design options and best practices Excellent at documenting requirements and ensuring stakeholders have signed off on all parts of the process Experience delivering Sales Operation solutions and custom quoting functionality including ERP integrations
Responsibilities:
This role within the Salesforce CoE will coordinate requirements gathering for two distinct orgs: Material Services & TechOps. You should be well-versed in Salesforce functions and comfortable facilitating conversations with non-technical teams with widely varied requirements and synthesizing those requirements into a comprehensive solution. You should be familiar with VersionOne or other similar tools for documenting epics/stories and be a master of documentation. You should also have a strong understanding of Salesforce.com including its security best practices and be able to advise on solution design with the Salesforce Developer and other COE team members. The Business Analyst is responsible for documentation of requirements as well as the final solution. The BA will also work with the business and coordinate with other COE team members to ensure proper testing takes place with stakeholder sign-off before deployment of the solution. You should be very comfortable making configuration changes following the Salesforce COE processes for release management in process builder/flows, lists, standard Salesforce reports, basic field changes and profile changes as needed. The BA will dotted-line report to the DMS Director of Enterprise Applications. Facilitates the implementation and support of Salesforce modules to enhance the clients business functionality and overall performance, while maintaining a high degree of customer satisfaction. Designs, configures, and tests various Salesforce Modules Analyzes the current business processes and scenarios of the client and recommend/develop solutions to meet the clients need Carries out complex or Client assignments requiring the development of new or improved procedures Maintains a thorough knowledge of the organization and adheres to all organizational standards Able to effectively communicate with stakeholders of all levels of technical expertise (both business and other IT teams) Must be capable of working independently with confidence and not hesitate to reach out to other team members quickly with questions or recommendations of best options Unafraid of asking questions and making suggestions to ensure that the solution will delight users
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
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