The client offers business IT and technology solutions. With its wide range of end-to-end IT services, the organization helps companies across industries. Moreover, the company strives to deliver tremendous value to its customers through a team of dedicated professionals while achieving proficiency in its industry-leading IT solutions.
The client had a presence in Bangalore. However, the client wanted to build an expanded capacity in another metropolitan city due to the high cost of talent and administration. Moreover, with the increasing project volume from the US to India, the client desperately needed to build a capacity expansion while keeping the talent cost under control. To help them attain their goals, NLB Services enabled the client to create a captive unit in Delhi-NCR.
In order to build a robust presence in Delhi-NCR, the client needed expert assistance. NLB Services helped the client by recruiting people in Delhi-NCR while managing the payroll. NLB Services also took care of the office infrastructure and provided full support to the client to run the operations seamlessly.
NLB Services leveraged its unified offshore solution and talent expertise to help the client achieve their goals in the new market. The in-depth market research helped the client offer lucrative salaries to the employees. This helped the client reduce the attrition rate while enhancing the employee experience. Furthermore, through the recent expansion, the client successfully relocated 7% of its workforce to Delhi-NCR, enabling them to reside closer to their families while enhancing the work-life balance.
By opening a captive unit in Delhi-NCR, the client was able to get access to a larger talent pool at less cost. The client got access to 5+ tier-2 & tier-3 cities near Delhi-NCR, including Jaipur & Chandigarh.
Additionally, with the help of NLB Services, the client was able to solidify its presence in the new market while optimizing the cost spent on talent acquisition and office infrastructure. With this strategic partnership, the client could realize a cost saving of 12% while expanding their capacity. In addition, the shift to Delhi-NCR provided the client with access to a less competitive environment compared to Bangalore, making talent engagement and community building more straightforward, and eventually reducing the offer dropout rate.
What began as an outcome-based project, where the outcome was defined and managed by the customer and NLB was only assigned to provide resources, transformed into a game-changer in the client-NLB relationship.
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