US, GA - Atlanta, Atlanta
Position Type: 4
Job ID: 24-03033
Associate Project Coordinator / Project Coordinator / Senior Project Coordinator
Responsibilities include developing, managing, and tracking IT service requests and projects, from inception to implementation and support transition. Responsibilities include forecasting, managing, tracking, and reporting service request/project progress, issues, budget, and scope changes to achieve successful completion, on-time, and within budget. Other requirements include managing communications and expectations of clients, sponsors, users, team, contractors and the enterprise while ensuring project adherence to established Airline project methodologies and standards, including developing resource plans, risk assessments, project plans, checkpoint reviews, and other deliverables as the project requires.
Responsibilities In This Role
Managing the day to day IMAC (Install/Move/Add/Change) queue for areas of assigned responsibility.
Work with leaders in identifying the proper scope for future projects.
Develop an initial plan to clearly define the project requirements and determine an appropriate solution design. Oversee the project team as the requirements are defined and the design identified.
Develop a detailed estimate of the level of effort, schedule and budget necessary to successfully develop and deliver a solution meeting the requirements and quality expectations.
Communicate the requirements, solution design, estimates, and identified risks to project sponsors for their awareness and approval.
Use a process that is well communicated and understood for managing all requested changes to the project.
Motivate and manage project efforts of team members, resolve conflicts, and provide performance feedback to technology group managers.
Ensure project team's adherence to established Airline project methodologies and standards.
Create and manage all of the accepted Airline project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required.
Track, manage, and adjust the original plan as necessary to ensure success.
Provide regular status reports to stakeholders, sponsors, the enterprise, and others involved in the project.
Escalate problems as necessary to ensure awareness and assistance with resolution.
Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success.
Meet the project requirements by delivering a quality solution, on time and within the planned budget.
May perform other duties as assigned.
What Are We Looking For/What Experience Do You Need?
Associates or Bachelor's degree, or related Airline experience. This is an entry level position so the candidate must be willing to learn all aspects of project coordination and project management.
Preferred qualifications or skills include: project management, customer service and communication, project deployment, requirements analysis & management, and quality assurance.
Previous airline industry experience a plus.
Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain.
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering forb and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
Courageous Leadership - Doesn't hold back anything that needs to be said, provides current, direct, complete, and "actionable" positive and corrective feedback to others, faces up to people problems on any person or situation quickly and directly, and is not afraid to take negative action when necessary.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect.
Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.
2-6 years of experience required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to firstname.lastname@example.org.