US, GA - Atlanta, Atlanta
Position Type: 4
Job ID: 22-59176
Come support one of the largest airline catering operations in the world! With over 160 different kitchens on six continents, Air Lines manages a complex global supply chain with over 1,300 different items for use onboard our aircraft. The Senior Coordinator Service Delivery will be responsible for coordinating all shipments to and from a group of kitchens and on-board service centers. This coordinator is responsible for: ensuring that kitchens have all food and equipment required to service flights, ensuring that all orders are being processed on time per the kitchen ordering schedule, and serving as the primary point of contact for any issues that may arise.
Summary of responsibilities (not comprehensive of all tasks):
Uses forecasting systems to monitor that appropriate orders are being placed to service future flight schedules.
Monitors station inventories to ensure replenishment of stock to support future flight schedules.
Proactively proposes and manages RMAs to rebalance inventory positions across the network and reduce inventory spend.
Works with DLCC to monitor all inbound and about shipments to make sure the kitchen is receiving everything they need.
Coordinates inventory target level adjustments with new product introduction, product planning, and catering operation teams to maintain proper inventory levels.
Works with station catering managers to review any requests for increases or decreases to proposed ordering strategy.
Solves any issues that may arise with station orders to make sure that customer service is protected.
Resolve any station order/delivery discrepancies by determining root cause and leading necessary remediation with stations, other teams, suppliers and warehouse providers; this includes initiating expedited actions as appropriate.
Proactively reviews station receipts to ensure all product and service invoices are paid in a timely manner.
Practices safety-conscious behaviors in all operational processes and procedures.
What you need to succeed (minimum qualifications):
High school diploma
Must have a minimum of 18 months of previous relevant experience (supply chain, customer service, or related field)
Must have strong critical thinking and problem-solving skills.
Should be solution-oriented, multi-task capable and have demonstrated the ability to work well with others in a fast-paced time-sensitive environment.
Must be able to handle multiple tasks, projects, and reporting functions and meet required deadlines.
Must have highly proficient PC skills, including an advanced level knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
Should possess sound organizational and planning skills, excellent verbal and written communication skills and strong interpersonal skills.
Must be willing and able to travel occasionally.
Must be able to build strong relationships with business partners, vendors, and other teams within Airline.
What will give you a competitive edge (preferred qualifications):
3+ years work experience in customer service, supply chain, IT, business management, or related field
12+ months of experience using ERP or order management software (SAP, NetSuite, etc.)
Experience creating or interpreting reports using data visualization tools such as Tableau, Power BI, Qlikview, etc.
Experience using SAS, SQL, or other query languages to retrieve and interpret large datasets.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to firstname.lastname@example.org.