Product Owner - NLB Services
US, GA - Atlanta, Atlanta
Position Type: 4
Job ID: 23-00535
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The Manager, Project Development will be responsible for launching a centralized Project Development Office (PDO) with strategic leadership of project managers and developing the intake, prioritization, and approval process for over 250 projects annually. The Manager, Project Development will need to engage Airport Customer Service (Client) senior leaders, cross-functional teams, and enterprise stakeholders to align each project's goals with Client KPIs and Scorecards along with company and CXD initiatives and goals.
Launch a centralized Client Field Support Project Development Office responsible for intake, prioritization, and approval of over 250 annual projects across three teams
Design, architect and lead the development of project scope and objectives
Work collaboratively with cross-functional teams to apply established processes and create new analytical processes on diverse datasets to deduce insights
Define, design, and develop processes for a web-based project intake process
Streamline project prioritization and impact assessment tools for all submitted projects
Consult with divisional leaders, employees from all levels of the organization, PMO, change management COE, Finance, and IT to deliver seamless support to project teams
Based on direction from the Field Support organization, lead the development of tactical plans and supporting project management methods and standards
Develop consistency in practices, policy development, and processes for project management governance including development of reporting dashboards for project status tracking
Ensure all projects are aligned with Airport Customer Services and Airline goals and objectives
Support and guide project teams in developing project charter, project team roles and responsibilities, and project plan
Develop and validate tracking & reporting systems for Field Support projects with clear alignment on how each project support the Client Scorecard and KPIs
Working closely with the Change Management COE, Client Learning and HR Learning to develop and deliver project management and change management training focused on streamlined PM methodologies and consistent templates for each project
Create project management tools to be used by the project development teams
Lead quarterly prioritization exercise for all submitted projects with VP, Field Support
Finalize and publish project closeout report for leadership review
Proactively consult, coach, and educate employees and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable project review and approval

What you need to succeed (minimum qualifications):

The successful candidate will be proactive and will have outstanding listening skills, proven consultative skills, and the ability to handle information with sensitivity and confidentiality. Additional minimum qualifications include:

At least 5 years of project management and data analytics functional experience
At least 2 years of experience with leading a technical/analytical team
5 or more years of project development, change management, business insights and data management experience
Project management and development experience
High level of planning and organization
Advanced skills in communications, especially the ability to present to senior leadership
People management
High proficiency in building web-based tools including working knowledge of power BI
Expert in project methodology and governance development
Demonstrated partnership development and influencing others without direct authority, with particular sensitivity to geographical and cultural differences
Consistent demonstration of ownership and accountability (driven to do the right thing)
Ability to thrive in a complex organization and work well in a fast-paced, team-oriented, intense environment
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
Must be performing satisfactorily in current position
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority
Demonstrates that privacy is a priority when handling personal data
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job.

What will give you a competitive edge (preferred qualifications):

Bachelor's degree in computer science, business, or a related field.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to
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