US, MA - Boston, MA - Boston
Position Type: 4
Job ID: 23-43274
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. Provides service and customer support during field visits or dispatches. Diagnoses errors or technical problems and determines proper solutions. Produces timely and detailed service reports. Documents processes. Collects and analyzes performance data to provide technical assistance. Ties workflow to schedule. Accurately documents solutions related to complex issues. Creates workaround procedures when standard procedures have failed and ensures issues are resolved. Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Builds positive relationships with customers.
IT FE Qualified
Shifts can start as early as 4AM, and End as late as 8PM, Weekends may also be required. There is a possibility of some overtime.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to email@example.com.