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2025-2030 Outlook

Global Capability Centers are entering a new era, powered by artificial intelligence, data, and human ingenuity.
India’s workforce advantage is being redefined as GCCs evolve from efficiency engines to intelligence ecosystems.

  • 1,800+ GCCs in India by 2025
  • 2.4M professionals powering global innovation
  • 1.3M new roles projected by 2030

From the Leaders’ Desk

The GCC story is entering a bold new phase. What began as an operational backbone is now becoming the strategic core of how enterprises build capability and intelligence. With AI reshaping every function, GCCs in India are not just supporting global innovation, they are leading it. The convergence of talent, technology, and purpose is redefining what global scale truly means, placing India right at the heart of that transformation.

India’s talent advantage has always been undeniable, but what’s happening now is extraordinary. The country is no longer just a destination for talent, it is becoming a destination for capability. Across APAC, we are seeing specialized, AI-ready professionals changing what’s possible for global enterprises. The energy, adaptability, and digital-first mindset of this workforce are creating a ripple effect that will shape the next decade of business growth.

GCCs represent more than an operational model, they are a shared vision for what’s next. Bringing that vision to life with strategy, precision, and measurable value requires concerted effort across the ecosystem. AI-led efficiency and stronger global collaboration can enable organizations to build something lasting with capabilities that scale, systems that evolve, and outcomes that improve tomorrow.

2025: The Year of Strategic Realignment for GCCs

From back-office enablers to business value creators, GCCs are decentralizing technology and governance, emerging as the nucleus of innovation and AI transformation
  • 82% of GCCs now anchor end-to-end transformation programs
  • 70% report expanding their scope beyond shared services into product ownership
  • Engineering-led GCCs are growing 30% faster than the overall market

Top 5 Transformations Powering the Next Decade of GCCs

GCCs are leading enterprise evolution through data, design, and AI, marking a shift from automation to autonomy
  1. Product Ownership at Scale GCCs now drive end-to-end product development; R&D GCCs are expanding 30% faster than peers.
  2. Organization Flattening via AI AI-led pods remove up to 50% of middle management layers by 2026.
  3. Security & Governance Surge 60%+ of GCCs will embed AI governance and bias audits in operations.
  4. Rise of the AI Co-Pilot Workforce 75% of GCCs plan to embed GenAI in daily operations by 2026.
  5. Tech-Non-Tech Fusion Hybrid roles (AI trainers, automation architects) are 1.3× more prevalent across GCCs.

Growth has a New Territory

While Bengaluru, Hyderabad, and Pune dominate the GCC landscape, new Tier-2 regions like Ahmedabad, Coimbatore, and Chandigarh are rapidly emerging
  1. 30-50% rent advantage
  2. 10-12% lower attrition
  3. 20-35% lower talent cost

Growth has a New Territory

While Bengaluru, Hyderabad, and Pune dominate the GCC landscape, new Tier-2 regions like Ahmedabad, Coimbatore, and Chandigarh are rapidly emerging

  • 30-50% rent advantage
  • 10-12% lower attrition
  • 20-35% lower talent cost

More Insights Await You

Beneath the data lies the true impact of GCCs on India’s workforce. Explore how sectors are evolving, the skills in demand, and what’s driving massive job creation. The full report holds the key to understanding what’s next.

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