How NLB Services Helped a Leading IT Company Set Up Its Captive Unit in Delhi-NCR While Keeping the Talent Cost Under Control

About the Client

The client offers business IT and technology solutions. With its wide range of end-to-end IT services, the organization helps companies across industries. Moreover, the company strives to deliver tremendous value to its customers through a team of dedicated professionals while achieving proficiency in its industry-leading IT solutions.

Highlights

cost saving was realized after opening a captive unit in the Delhi-NCR
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of the talent relocated from Bangalore to Delhi-NCR captive centers for better work-life balance near their families
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tier-2 and tier-3 cities become accessible upon opening captive units in Delhi-NCR
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The Need for Change | Challenges Encountered

The client had a presence in Bangalore. However, the client wanted to build an expanded capacity in another metropolitan city due to the high cost of talent and administration. Moreover, with the increasing project volume from the US to India, the client desperately needed to build a capacity expansion while keeping the talent cost under control. To help them attain their goals, NLB Services enabled the client to create a captive unit in Delhi-NCR.

Business Goals

  • Build an employer brand in the new city through social media channels
  • Have a solution partner who can meet the talent needs while handling compliance activities and facility management solutions, driving the HR engagement activities
  • Implementing compensation benchmarking and talent mapping in the NCR market to be able to attract and retain talent

The Solution That Changed Everything

In order to build a robust presence in Delhi-NCR, the client needed expert assistance. NLB Services helped the client by recruiting people in Delhi-NCR while managing the payroll. NLB Services also took care of the office infrastructure and provided full support to the client to run the operations seamlessly.

  • NLB Services helped the client manage salary processing, attendance & leave tracking, and reimbursement and incentive processing of the employees with the strong HR management system.
  • NLB Services engaged in in-depth market analysis for the client to understand the market better, from compensation benchmarking to talent mapping.

Business Impact and Results

NLB Services leveraged its unified offshore solution and talent expertise to help the client achieve their goals in the new market. The in-depth market research helped the client offer lucrative salaries to the employees. This helped the client reduce the attrition rate while enhancing the employee experience. Furthermore, through the recent expansion, the client successfully relocated 15% of its workforce to Delhi-NCR, enabling them to reside closer to their families while enhancing the work-life balance.

By opening a captive unit in Delhi-NCR, the client was able to get access to a larger talent pool at less cost. The client got access to 5+ tier-2 & tier-3 cities near Delhi-NCR, including Jaipur & Chandigarh.

Additionally, with the help of NLB Services, the client was able to solidify its presence in the new market while optimizing the cost spent on talent acquisition and office infrastructure. With this strategic partnership, the client could realize a cost saving of 22% while expanding their capacity. In addition, the shift to Delhi-NCR provided the client with access to a less competitive environment compared to Bangalore, making talent engagement and community building more straightforward, and eventually reducing the offer dropout rate.

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    Experts at Work

    What began as an outcome-based project, where the outcome was defined and managed by the customer and NLB was only assigned to provide resources, transformed into a game-changer in the client-NLB relationship.

    We initially deployed a team of 15 expert recruiters, which was quickly ramped up to 30, thanks to the size of our recruitment engine
    We leveraged our AI-based recruitment engine to identify and screen active and passive talent available in the market much before the delivery timelines
    We implemented an agile, scalable and flexible Recruiters on-Demand (ROD) model to help the client find qualified, vetted talent for all open requisitions
    Our focused, structured and dashboard-driven approach helped maintain transparency, built client confidence and resulted in timely project realization

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