The Benefits of a 24/7/365 Logistics Service Partner
An effective logistics and supply chain management is key to improving both efficiency as well as profitability of any business, regardless of its size. There is no denying that it has become a priority for a company that’s looking to succeed. Some of the most identifiable pain-points include fuel costs, lack of skilled resources, marginal profits, driver shortage and retention. Technological advancements have improved customer service but they have also contributed to an increase in the customer expectations. One pain point that stands out a lot when we talk to the logistics professionals is after-hours services.
With employees not willing to work after hours there is an acute shortage in this area – the dreaded 3rd shift thereby resulting in inadequate 24/7 support for customers and carriers, delay in customer notification, service failure as well as a large amount of $ spent in areas like detention and layover which could be avoided.
At NLB, we offer 24/7 customer support which includes after hours. The sun never sets in the NLB universe. With our ability to function 24/7 365 days a year, customized reports to customers are never late, a truck is never stranded on highways at midnight as a result of fuel shortage without being provided comcheck support. Customer are notified well before time of any impending delays so they know when to expect their freight. We assess level of satisfaction through customer surveys. Our system of customer relationship management helps us manage and analyse the data we gather through our surveys, thus helping us improve customer service. This process helps with both customer retention as well as sales growth. We understand the logistics business.