Professional Project Manager III - NLB Services
US, GA - Atlanta, Atlanta
Position Type: 4
Job ID: 22-60145
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The Client Field Support Project Development Office serves as a central support function for all Client project teams and strategic partner for enterprise stakeholders providing streamlined project prioritization assessments and approval processes as well as proactive tracking and mitigation of risks.

The Project Manager Field Support will be responsible for creating web-based intake and prioritization tool for new projects as well as automated reports and dashboards for project status tracking. The individual will lead high-profile initiatives that support the Client Field Support organization while partnering cross-divisionally with other organizations within Company, with company leadership and externally with vendors and business partners.

The Project Manager will leverage skills in strategic thinking, cross-divisional coordination and project and data management to assist Field Support leaders to execute on strategy, modernization, and process improvements. This role will be part of a strong team who will work closely with many division leaders to develop and deliver outcomes that align with Airport Customer Services short- and long-term business strategies.

Responsible for managing/supporting/contributing to the day-to-day delivery/execution of the program and project management.
Manage program/project planning initiatives to ensure the continued development of a best-in-class Data Analytics and IT delivery and execution program.
Applicant should be self-motivated and able to perform daily responsibilities satisfactorily in a fast-paced environment under pressure with little supervision.
Applicant must possess self-starter initiative to identify next steps, opportunities and push towards next steps with little direction, and ability to produce results quickly with minimal direct guidance.
Create and lead meetings with clearly written agendas, desired outcomes, action items and take notes on next steps and share with meeting attendees.
Lead the development and implementation of the program and project management framework, methods, process and tools applicable to multiple types of solution delivery (Agile, iterative, swarming).
Ability to be professional, inclusive and develop solid, positive relationships company-wide and clearly communicate needs/requirements with direct leaders.
Interface with business unit leaders, internal customers and key stakeholders to develop, implement and deliver.
Ability to learn quickly, navigate ambiguous problems and approach work in a flexible, can-do positive way.
Ability to manage complex, high-profile projects, drive action and timely follow-up with both internal stakeholders and external business partners to establish programs and partnerships that enhance Field Support.
Work with the program/project management team on risk mitigation plans and ensure that proactive measures are being taken to address project risks and budget impacts as well, reinforce key elements of success and identify areas of improvement.
Comfortable creating visual presentations, receiving feedback, contributing and passing off presentations to leaders and/or supporting leaders in presenting or presenting to company leadership and executive leadership.
Ability to remove roadblocks to success through strong relationships, effective verbal and written communication and creative solutions to new and long-standing challenges.
Solution-oriented, multi-task capable and have demonstrated the ability to work well with others in a fast-paced, time-sensitive environment.
Curiosity and willingness to work on additional projects as needed, including Business Analyst work, documenting processes, Product Owner work including writing user stories, Scrum Master work including burn charts, Project Management work including decision logs, project plans, roadmaps, change documentation, risk assessment, reporting and ad-hoc analytical requests.
Ability to gain alignment on key performance measures and report program performance and effectiveness to executive leaders and other stakeholders throughout each program phase.
Critical thinking skills to create and translate analysis into clear insights.
Possess strong analytical, sound organizational and planning skills, strong interpersonal skills and a proven ability to make sound business decisions.
Demonstrated ability to influence without authority and work in a matrix environment to assess cross-divisional business challenges and create a streamlined approach toward a solution, for both the short-term and long-term.
Must be highly proficient in written and oral communication and able to produce concise, relevant, strategically driven documents and presentations for senior leaders with a keen eye toward precision and detail.
Possesses analytical mindset and innate curiosity, valuing research, insight, metrics and data-driven decision-making.
Consistently makes safety, security, and wellbeing of self and others, the priority.
Advanced computer skills, including MS Word, Excel, PowerPoint, List, Power BI, Powe Apps and Visio. Smart Sheet and Trello preferred.
Desire and willingness to learn and improve. Desire to learn new project management software tools or other required information to launch successful projects and products.
Ability to contribute to a team, collaborate and at times assist other team members with projects and products.
Manage privacy impact assessment processes on behalf of the Field Support team in partnership with the Information Security & Privacy office.
Participate in the change management process/corporate communications coordination as needed during product implementation.

What will give you a competitive edge (preferred qualifications):

Expert abilities in Microsoft Office (including PowerPoint, Excel, Visio, MS List, Power BI, Power Apps) to synthesize datapoints into a cohesive story. Smart Sheet preferred.
Background in Agile, project management, analysis.
Demonstrated strong project management and problem-solving skills. Ability to produce results quickly with minimal direct guidance; self-starter initiative to identify next steps and opportunities.
Solution-oriented, multi-task capable and have demonstrated the ability to work well with others in a fast-paced, time-sensitive environment
Demonstrated ability to listen, understand information, assess, communicate and work effectively in a collaborative environment.
Demonstrated ability to design and deliver program and project management methodology across multiple solution delivery models i.e. Agile, iterative, etc.
Instill the mindset of taking proactive measures to move programs and projects forward, add value and deliver greater responsiveness and satisfaction with IT delivery and execution.
Proven track record of implementing positive change.
Embrace diverse people, thinking and styles.
Bachelors Degree or higher required.
BS/BA, in a relevant field; advantage to candidates with 5-8 years of relevant work experience.
PMP, CSM, ACP, other Project Management, Agile certifications preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to
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