© 2022 NLB Services. All Rights Reserved.
IT – Lead Consultant | IT User Management | Incident and Request Management
US, ARIZONA , Arizona City
- Job Description: • At least 5-7 years' experience in handling Incident Management process preferably in Infrastructure space • Experience in setup and management of critical incident calls end to end along with relevant technical support teams. • Major Incident Management- End to end management of all P1 and many P2 incidents, moderate the incident call until resolution. Provide updates to the leadership. • Service Improvements with respect to overall Incident Management. • Strong Knowledge of ITIL processes and proven credentials of leading complex calls to resolution. • Strong verbal and written communication skills • A demonstrated excellence in customer service is essential. • Strong analytical and problem-solving skills. • Strong interpersonal skills. • Familiar with Service now tool.