US, ARIZONA, Arizona City
Position Type: Full Time/Contract
Job ID: 20-22606
US, ARIZONA , Arizona City
- Job Description:
• At least 5-7 years' experience in handling Incident Management process preferably in Infrastructure space
• Experience in setup and management of critical incident calls end to end along with relevant technical support teams.
• Major Incident Management- End to end management of all P1 and many P2 incidents, moderate the incident call until resolution. Provide updates to the leadership.
• Service Improvements with respect to overall Incident Management.
• Strong Knowledge of ITIL processes and proven credentials of leading complex calls to resolution.
• Strong verbal and written communication skills
• A demonstrated excellence in customer service is essential.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills.
• Familiar with Service now tool.