US, ARIZONA, Arizona City
Position Type: Full Time/Contract
Job ID: 20-22606
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US, ARIZONA , Arizona City
  • Job Description:


    •             At least 5-7 years' experience in handling Incident Management process preferably in Infrastructure space

    •             Experience in setup and management of critical incident calls end to end along with relevant technical support teams.

    •             Major Incident Management- End to end management of all P1 and many P2 incidents, moderate the incident call until resolution. Provide updates to the leadership.

    •             Service Improvements with respect to overall Incident Management.

    •             Strong Knowledge of ITIL processes and proven credentials of leading complex calls to resolution.

    •             Strong verbal and written communication skills

    •             A demonstrated excellence in customer service is essential.

    •             Strong analytical and problem-solving skills.

    •             Strong interpersonal skills.

    •             Familiar with Service now tool.


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