IT – Lead Consultant | IT User Management | Incident and Request Management

Job Description:

•             At least 5-7 years' experience in handling Incident Management process preferably in Infrastructure space

•             Experience in setup and management of critical incident calls end to end along with relevant technical support teams.

•             Major Incident Management- End to end management of all P1 and many P2 incidents, moderate the incident call until resolution. Provide updates to the leadership.

•             Service Improvements with respect to overall Incident Management.

•             Strong Knowledge of ITIL processes and proven credentials of leading complex calls to resolution.

•             Strong verbal and written communication skills

•             A demonstrated excellence in customer service is essential.

•             Strong analytical and problem-solving skills.

•             Strong interpersonal skills.

•             Familiar with Service now tool.