Job Description:
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•            At least 5-7 years' experience in handling Incident Management process preferably in Infrastructure space
•            Experience in setup and management of critical incident calls end to end along with relevant technical support teams.
•            Major Incident Management- End to end management of all P1 and many P2 incidents, moderate the incident call until resolution. Provide updates to the leadership.
•            Service Improvements with respect to overall Incident Management.
•            Strong Knowledge of ITIL processes and proven credentials of leading complex calls to resolution.
•            Strong verbal and written communication skills
•            A demonstrated excellence in customer service is essential.
•            Strong analytical and problem-solving skills.
•            Strong interpersonal skills.
•            Familiar with Service now tool.
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