NLB’s Advanced Analytics Solutions Helped A Global Electronics Manufacturer Save $1.2 Million

Why Change was Necessary

A global manufacturer of electronics was experiencing losses due to adherence issues with service-level agreements (SLA):

Missed SLA targets in service dispatches by up to 10%
Inability to identify dispatches that were at high risk of SLA failure
Absence of a data-driven method to predict the failure
Non-compliance with SLA contracts led to losses and penalties, threatening company reputation
Annual losses amounted to $3.7 million

Experts at Work

NLB Services provided an Advanced Analytics System that helped address various SLA compliance issues.

NLB analyzed 18 months of historical data to highlight 8 key factors responsible for the missed SLA risk. We then provided data-driven solutions to address the issue.
We created an AI model to focus on the interactivity among these factors to further enhance the predictability of the missed SLA risk.
Every upcoming dispatch was proactively provided with critical recommendations. This helped reduce the risk of missed SLA failure to a large extent.

Impact We Delivered


increase in same day delivery targets

estimated annual savings


rise in Net Promoter Score from customers

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