Quality Assurance Specialist I - NLB Services
2022-10-30
US, UT - Salt Lake City, UT - Salt Lake City
Position Type: 4
Job ID: 22-50698
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Must be able to perform essential functions of the job to accomplish testing services requirements.

Prior customer service experience is preferred. Minimum of high school diploma/GED or equivalency required.

Must maintain confidentiality.

Should have working knowledge of Microsoft Office products and ability to learn how to use other systems including: DBMS, Crew Management System, SharePoint.


Strong oral and written communication skills are desired. Should possess effective judgment and customer-service orientation necessary to instruct program participants, and contractors on policies, procedures, and systems.

Must be reliable, self-motivated and able to meet productivity objectives whether working independently or in a team setting.

Must demonstrate attention to details, organizational skills, and have the ability to comprehend federal and/or state regulated materials.

Must be able to handle multiple tasks associated with providing testing services, including scheduling tests at multiple test sites, and to professionally respond to changing priorities, with minimum direct supervision.

Must be able to satisfactorily complete required training to function as a certified DOT Breath Alcohol Technician and Collector. Recent experience with 49 CFR Part 40 & Part 120 is preferred.

Ability to maintain professionalism at all times including dealing with difficult as well as sensitive situations such as direct observation collections

Quals--
****This position is onsite, candidate must be local to the Salt Lake International Airport

This position reports directly to the STP Regional Manager and Coordinator/Coordinators. This position partners with team members to achieve the various types of required and FAA/DOT mandated drug and alcohol tests.

Specific functions, task, and requirements may vary for the Contractor or may be added depending upon the program needs under the Manager or Coordinator/Coordinators direction.

Required to successfully complete, maintain and demonstrate proficiency in required training, including maintaining unrestricted DOT Breath Alcohol Technician (BAT)/Collector certification. Provide testing services in a confidential, compliant, flexible, and timely manner.

Prepare donors for breath alcohol screening and confirmation testing by explaining procedures necessary to complete testing.

Certify each drug and alcohol test in accordance with the procedures established in the U.S. Department of Transportation regulation, 49 CFR Part 40 & Part 120.

Responsible for working flexible schedules, including weekends, holidays, and after hours, based on operation needs, keeping in mind the position supports a 24 hour, 7 days a week operation.

Under limited situations, must be willing to conduct same-gender direct observations of specimen production as required by federal law.

Handle sensitive and confidential information.

Follow and adhere to regulatory requirements when sanitizing drug testing area, as well as collecting and shipping specimens, to ensure safety of donor and collector, and avoid cross contamination.

Serve as liaison to employees being tested including escorting/directing them to testing facility, including answering questions about the test.

Any questions or concerns that do not pertain to the test being performed, such as Random Pool, daily operation, testing process, ATL Radio Air Notification Messages must be directed to the Manager or Coordinator.

Any testing concerns, such as insufficient breath, shy lung, shy bladder, cold specimen, adulterated specimen are directed to Coordinator.

Practice safety conscious behavior, professional conversation.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
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