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Reinventing, Optimizing
and Accelerating Business
Operations

Enable clients to optimize operations and drive to their goals
spanning customer experience, speed to resolution
and scaling effectively

Digital Knowledge
Operations™

Driving agile operations with a framework based on design thinking,
deep domain knowledge, targeted business outcomes and the interplay of
automation, analytics and human judgement.

Bespoke Operating Models

Bring an understanding that each organization’s operating goals require
a thought-through approach across multiple dimensions spanning human
capital, technology and platforms, and desired customer outcomes

Digital at Heart

Implementing only the best of digital transformation solutions

Customer in Mind

Customizing solutions to ensure clients meet their business goals

Nimble in Spirit

Executing the solutions quickly and efficiently with industry experts

Our Vision

Simplify | Intelligent Delivery | Evolve

We aim to be strategic partners to our clients enabling them to deliver superior end customer experience. Our digital capabilities, deep domain knowledge, scalability and ability to evolve allow us to adapt our clients’ changing business models.

What we do: Embracing Continuous Change

We are the operations engine for industry disruptors; For established brands, we enable intelligent and agile operations to stay abreast of emerging competitors. We bring domain-centric, best-in-class digital capabilities that can be deployed at scale, with an optimal mix of “shoring” models. We are enabled by our Digital Knowledge Operations™️ framework which brings an automation-first approach to delivering agile, end-to-end digital business processes.

Intelligent
Automation

Enabling
Operations

Process
Excellence

Solution Offerings

Digital Knowledge Operations™

We deliver agile operations via a framework based on design thinking, the interplay of intelligent automation, deep domain knowledge, and targeted outcomes across end-to-end business processes

Process Excellence and Intelligent Automation

We deliver domain-knowledge driven capabilities in dissecting existing processes, helping reconstruct business based on your specific goals, and bring an automation-first approach to helping you redesign and reengineer end-to-end processes

Right Shoring and Talent Solutions

We work with our clients to strategize and deliver on a comprehensive “shoring” capability that addresses scaling of talent needs based on business cycles, risk-mitigation and business continuity concerns.

Services

Risk and Compliance
KYC Screening
Customer Due Diligence & Enhanced Due Diligence
Transaction Monitoring (L1 & L2)
Mortgage & Consumer Lending
Cards & Deposits
Customer Onboarding
Client Servicing
Check Processing
Remittances
Cards Operations
Capital Markets
Investment Banking
Fund Accounting
M&A/Advisory
Asset Wealth Management
Finance & Accounting
Source to Pay
Vendor master set up
Invoice processing
Reconciliation
Payment maintenance
Record to Report
Journal posting
Management and statutory reporting
Customer Interaction Services
Inbound/Outbound voice operations
Email query management
Complaints management
Technology Services
Research & Analytics
Life & Annuities
Brokerage Services
Third Party Risk Management
Regulatory Compliance & Risk Reporting
Finance & Accounting
Customer Interaction Services
Technology Services
Research & Analytics

Market Segments

FinTechs &
Digital Banks

Mortgage Lenders &
Servicers

Regional &
Community Banks

Investment & Asset
Management Firms

Insurance
Providers

Case Studies

Contact Us

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