December 2019 - NLB Services

Re-Imagination of Field Service Operations

Exploring different touchpoints across a range of consumer journeys has led to disruptors finding new ways to engage with the customers. They aim to create a highly engaging service experience. To this end, they use future-driven technologies like the Internet of Things (IoT) and Artificial Intelligence (AI). The strategy is trending[...]

Mitigating Unproductive Service Order Truck-Rolls Applying Advanced Machine Learning

When you hear the phrase “unproductive truck-roll,” it does not sound as sexy as say “autonomous cars,” I will be the first one to admit that. That, however, does not make this any less significant a problem worth solving for. In fact, the importance of service order truck-roll productivity is something[...]